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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Grow
12 min read
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May 10
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How to Find and Fix Customer Pain Points
Do you want happy customers who are loyal to your brand?With 54% of customers moving to a competitor after a single negative experience, addressing customer pain points... read more
Support
9 min read | May 10 |
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From... read more
Support
23 min read
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May 09
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Top Customer Service Software Tools for Every Support Team
Providing stellar support is paramount for businesses when it comes to customer experience. Clients rely on prompt assistance when encountering issues, making it... read more
Support
15 min read | May 08 |
How to Measure Customer Service and Improve Your Customers’ Experience
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal... read more
Connect
12 min read
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May 06
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What is Live Chat? Metrics, KPIs, and Best Practices for Effective Implementation
Looking for ways to boost customer satisfaction? Consider adding a live chat option to your website. This powerful tool supports agents and allows them to respond... read more
Inside LiveChat
Inside LiveChat
0 min read | 26 Feb | Kaia Madalinska
How to install LiveChat on your website? WordPress | Customization
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Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
The Power of Live Chat for Real Estate Companies
Buying a house is one of the most important financial decisions in a person’s life. It’s an expensive, long-term commitment and must be well thought through before making the leap. Naturally, potential clients for real estate companies will proceed with caution. Real estate... read more
Sell
12 min read | Jan 23 |
The B2B Sales Meaning, Examples, and Strategies
In B2B sales, it all starts with lead generation – sparking conversations that truly matter. But what happens between those initial sparks and the final deal within the... read more
Sell
8 min read | Jan 26 |
How to Craft Dynamic Sales Scripts That Boost Conversions
You're in the midst of a crucial sales call, and the right words at the right time can make all the difference. That's where sales scripts come in. They're your... read more
Support
19 min read | Mar 13 |
Everything You Need to Know about How to Choose Live Chat Software
To run a successful business, you need more than just a high-quality service or collection of products. The key ingredient in the recipe for success is a loyal customer... read more
Sell
11 min read | Apr 18 |
A Comprehensive Guide to Ecommerce Automation
With time of the essence and customer expectations higher than ever, ecommerce automation has emerged as a game-changer for businesses of all sizes. Whether you're a... read more
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