This month the Customer Interaction Center will be hosting not one but five live Webcasts which you can register for at the time that best suits you with the links below (or you can watch the recordings after).
We look forward to seeing you there!
Date: 3rd November 2021
Time:
14:00 EDT - 15:00 EDT (Eastern Daylight Time)
19:00 BST - 20:00 BST (London, UK)
20:00 CEST - 21:00 CEST (Central European Summer Time)
15:00 BRT - 16:00 BRT (Brazil, São Paulo)
13:00 CDT - 14:00 CDT (Central Daylight time)
11:00 PDT - 12:00 PDT (Pacific Daylight Time)
Register here
Description:
Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Getting the Most from your Support (English)
Date: 10th November 2021
Time:
09:30 - 10:30 (IST - India Standard Time) (UTC+5:30)
14:30 - 15:30 (ACDT - Australian Central Daylight Time)
Register here
Description:
In this session, you will learn about the Support Resources that are available to you as an SAP Customer.
The objective is to provide you with the information you need to successfully engage with our Support Organization.
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP ONE Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
System Administration
Self Service and Support Channels
Contacting Product Experts
Creating the 'Perfect Incident'
Contact Us
Incident Management (English)
Reg link: Registration Form | ves-id-21299_62572 Incident Management (sap.com)
Date: November 17, 2021
Time:
09:30 - 10:30 (IST - India Standard Time) (UTC+5:30)
14:30 - 15:30 (ACDT - Australian Central Daylight Time)
Description:
Best practices for incident creation and enabling you to get the best out of your support from SAP.
Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Incident Management (Korean )
Date: November 24, 2021
Time: 10:00 KST - 11:00 KST
Register here
Description:
Best practices for incident creation and enabling you to get the best out of your support from SAP.
Incident Management info session will help to improve the quality of incidents being created and generally enhance your support experience with SAP. The aim is that you will all understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Getting the Most from your Support (English)
Date: 24th November 2021
Time:
16:00 GMT - 17:00 GMT
17:00 CET - 18:00 CET
19:00 MSK - 20:00 MSK
Register here
Description:
In this session, you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organization.
Agenda
Customer Interaction Center (CIC) Overview
Introduction to the SAP ONE Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
System Administration
Self Service and Support Channels
Contacting Product Experts
Creating the 'Perfect Incident'
Contact Us
No need to take notes! We share our presentation slides with attendees after every Webcast so you can sit back while we guide you through the Incident Management processes and tips on How to Get the Most from your Support.
Please forward this event to any of your colleagues that might be interested.
Thank you for reading this post, we look forward to seeing you at the Webcasts!
If you have any questions, please feel free to ask us in the Q&A All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community
If you are interested in attending this webcast in a different language, you can check the On-Demand replays which are offered in a variety of languages here.
Read more #CustomerInteractionCenter blog-posts Here!
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