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Here’s the Atlas content you do not want to miss!
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BRAND CONFIDENCE GUIDE: Customer Advocacy
Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty.
The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence.
Khoros Fresh Features: Episode Two
Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter.
The Social Media Surthrival Guide for Enterprises
Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.
[Podcast] Gamification in the Wild: Giving back to build Brand Loyalty
We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Chris is looking to give back to the customers who helped Lyft become a leader in ride-sharing.
Marketing
Announcement: Advanced Twitter Metrics Changes
The API supporting Advanced Twitter Metrics is being deprecated. In order to continue providing these metrics, Advanced Twitter Metrics have been switched over to a new API, which includes differences.
Custom Metrics: 3 Tips and Use Cases for Improving Reporting
Define success in ways that matter to your business, not how the networks choose to define it. Calculate custom rates across channels, as well as paid, owned, and earned analytics to unify performance data in the Khoros platform.
Spend less time exporting and manipulating data to get to insights faster by defining metrics that reflect your business’ needs.
Care
Manage View: Engagement Status filters and Needs Attention column
With this release, we have a new personalized Manage View column- Needs Attention in My View. A conversation is moved to the Needs Attention column in different scenarios
Communities
What's changed in the next generation of Khoros Communities?
What's changed in the next generation of community? Learn more about the powerful updates and improvements in the new version of Khoros Communities.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access.
Upcoming
Advanced Care Webinar | Agent Performance Table, Sept 14th
Take advantage of this chance to unlock the potential of the Agent Performance widget and elevate your agent management strategy.
CMX Summit, Oct 4th-5th
Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5! Register now to learn from thought leaders shaping the future of community building.
Community Technology Summit, Oct 4th
Join Khoros at Community Technology Summit, a one-day immersive learning experience for online community professionals at Convene Boston on Wednesday, October 4, 2023. We can't wait to see you there!
Available On-demand
Navigating the Changing Community Landscape Webinar
In this on-demand webinar, learn how to elevate your community program's success in today's ever-changing economic landscape with expert tips and seven unmissable truths for community managers.
Advanced Product Webinars On-demand
Deep dive into your Khoros solution with advanced features and applications, followed by a live Q&A
Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Double high-five to @Akenefick for helping to create not one, but TWO epic Developer Discussion threads last month! One was about moving a post from the Production server to the Stage server in the community, and another focused on adding a link to the post editor page. We appreciate the super helpful replies.
Thanks to @VikasB and @kkritika for the helpful responses in a discussion on editing text placeholders on the community using a script. You gave a quick, concise, and valuable reply - exactly what we love to see from community members!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: @Akenefick, @isxtn, @StanGromer, @Lief, @CarolineS, @VikasB, @allensmith81, @Drew_C, @rosdyana, and @krisortiz!
Learn about what it takes to ascend to Titan status
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