As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free. Even the most powerful tools become simple to use. And smooth communications with operations staff and accountability to plan become your daily reality.
Register now for this webinar to learn the top 5 things to look for in a workforce optimization solution. You will also learn:
- Must-have tools, analytics and functionality that benefit contact centers and/or HR departments
- Where cloud-based products are going – best of breed vs. single vendor
- How to be sure you have the right solution in place for your requirements