ShepHyken
DECEMBER 3, 2021
He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.
Thematic
DECEMBER 9, 2019
After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Why a traditional Voice of Customer program won’t help with digital transformation. But my company already has a Voice of Customer program! How to use customer feedback strategically.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Second to None
JULY 25, 2019
Location is a major determinator of the obstacles that your customers face. Those living in metropolitan areas in which most residents travel via public transportation may find it difficult to visit a store to pick up furniture. One approach towards CES that some brands fail to take is the local one.
CX Journey
NOVEMBER 6, 2014
We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. customer experience voc voice of customer' On the surface, a guide seems like an expensive luxury we can do without.
Second to None
MARCH 21, 2018
Yahoo declares itself to be”a guide focused on making users’ digital habits inspiring and entertaining,” while Tesla’s mission is “to accelerate the world’s transition to sustainable transport.” Our solutions are developed on the basis of solid research and statistical science.
Wootric CX Blog
FEBRUARY 14, 2019
She helps clients achieve smart profit growth through product and price optimization based on deep customer insights and has managed engagements and projects in a wide range of industries like telecommunication, retail, software, transportation, and high-tech. Melinda Gonzalez. To reduce churn? Optimize their product or service?
Kustomer
APRIL 23, 2020
Mary shares an example of the basic need of transportation to convey this point. And it’s been great because honestly, as the host of Voices of Customer Experience or Voices of CX, I have spoken to some of the most brilliant brains that are out there nowadays. So what were they using at the time?
Expert insights. Personalized for you.
137 
Let's personalize your content