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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet? Tip #3: Remember, CX Data Is for Proving ROI. Want more tips on how to improve your insurance brand’s CX program ?

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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. It can be a customer story, verbatims, videos, etc., Tip #3: Use Small, Real Money Examples. Stories, stories, stories.

Tips 493
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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. of customer experience. Here are 15 ideas to get you started. Celebrate employee feedback!

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The Role of Video Thumbnails in Customer Engagement: Tips and Best Practices

CSM Magazine

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

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The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership

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Creating Knowledge Base Videos: Tips, Tools, and Examples

Help Scout

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

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Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys. Add photos and videos to your survey, like Dropbox did above.

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