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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

It has taken years of discipline to rewire my brain from manual work to working with experts and tools to achieve the right goal. 2) Use natural language processing tools to visualise where and why these comments are showing excellence or areas requiring improvement. Tip #3: Be On The Lookout For New Updates.

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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. Tips for Maximizing Customer Satisfaction Measurement Effectiveness. Utilize Automation Tools to Streamline the Process.

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What is Customer Feedback Management? Tips, tools and more…

mopinion

Tips, tools and more… appeared first on Mopinion. In fact, this process can be downright overwhelming. That is, unless you practice good customer feedback management. By streamlining feedback data in a way […]. The post What is Customer Feedback Management?

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Complete Guide to In-App Feedback: Importance & Top Tools

SurveySparrow

Pro Tip : Addressing user issues early on can significantly reduce abandonment rates. Tools like SurveySparrow can help here. Pro Tip : This targeted approach also maximizes the ROI by increasing user satisfaction and retention rates. Gathering in-app feedback is a multifaceted process that involves various methods and tools.

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Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale. Tips for empowering your team to crush the end-to-end customer communication experience.

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Using AI Tools for Optimal Scheduling Solutions

Magellan Solutions

AI scheduling tools can improve workforce efficiency by 20% to 30%! These are just the tip of the tip of the iceberg. There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. First time hearing such a concept?

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NPS email: A complete guide (with tips & examples)

delighted

Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. In this post, we’ll cover the basics of NPS, best practices, examples, and tips for the most effective NPS email surveys. TIP: Delighted AI takes care of how often customers are surveyed and makes sure they aren’t over surveyed.

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How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

And executives worry about the cost of investing in new tools and resources. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences. Contact center leaders worry about agents giving away too much or serving customers inconsistently.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. How to integrate new tools in your support tech stack, and more.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.