Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry
JULY 13, 2018
Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. Envision Yourself as a Customer and Take the Journey. She wanted to get “under the skin” of what employees lived day-in and day-out.