InMoment XI
APRIL 11, 2022
Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. When customers have an inquiry, you need to find ways for customers to self-serve or use technology to reduce the number of enquiries that need to involve your care team. Tip #3: Upgrade Your Technology. And we’re here to help.
Steve DiGioia
JUNE 17, 2021
Technology Certainly Has Its Merits, But…. When automation and technology become the new “service goal”, the customer then comes second. Technology certainly has its merits, but to what end – and what are we giving up to have it? My belief is that any business must “ always do what’s in the best interest of the customer ”.
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Steve DiGioia
MAY 5, 2022
How can we incorporate more technology into our business? – Tip #40 appeared first on Steve DiGioia Customer Service Blog. In today’s ever-competitive marketplace, businesses are always looking for the next big thing: What’s the latest fad/trend to follow or copy? What’s the hottest social media channel to spend our time on?
GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
GetFeedback
FEBRUARY 6, 2019
Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Those insights will help them make data-driven decisions on everything from the check-in process to the types of technology they present. 10 tips on gathering post-event attendee feedback. Success is more than a day-of checklist.
ECXO
MAY 15, 2023
So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech. In its most basic sense, it’s the merger of marketing technology (MarTech) with advertising technology (AdTech). Here are three tips to make that strategy a success.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. How these emerging technologies can improve engagement, reduce churn. By the end of this webinar, you will know: If your organization is ready to implement AI.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Speaker: Natasha Husein, Product Marketing Manager, Clever
In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base. Tips and tricks for branding your customer education.
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Tips on finding technology to scale your customer engagement and advocacy strategy. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last. 16 static touchpoints and ongoing campaigns to use in your customer journey to drive customer success and satisfaction.
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