Clicktools

JUNE 22, 2017

WEBINAR: Trust in digital systems to drive performance. They also need to believe in the systems behind the processes they’re expected to perform. Why do we need trust-centric systems? Research shows that this applies not just to online social environments, but also to digital business systems.

System 49

System Groups Engagement Strategy 49

InMoment XI

APRIL 23, 2024

To learn more about InMoment’s Integrated CX approach and Smartest Actions, watch the webinar recording here ! Take the first step towards CX excellence and unlock the full potential of your customer experience strategy with InMoment.

Social Media 260

Social Media Analysis Feedback Loyalty 260

West Monroe

FEBRUARY 15, 2022

West Monroe, alongside Marathon Health , recently participated in a webinar hosted by Healthcare Dive. Together, we discussed how to make virtual care more meaningful and better coordinated for health systems and employees. Below is an overview of the webinar. Watch the webinar. Elli Rader.

System 52

System Healthcare Case Study Consulting 52

CSM Magazine

JULY 28, 2021

Reuters Events are excited to announce their next free service & experience webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom! Click here to register now to join live or pre-order the recording!

Customer Experience 59

Customer Experience Chatbots Consulting Customers 59

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. How to Build An Early Customer Warning System. To start building an early customer warning system, follow these three steps: 1.

System 65

System How To Customer Success Trends 65

InMoment XI

NOVEMBER 2, 2022

InMoment recently held a webinar with representatives from Forrester, an independent market research firm, to give you the answers you need about CX ROI. If you want to learn more about extracting ROI from your CX program, watch the full webinar here! An ROI Example from an InMoment Client.

ROI 493

ROI Return on Investment Airlines Call Center 493

PK

MAY 8, 2020

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends. The post Webinar: Building connected healthcare experiences appeared first on PK.

Healthcare 52

Healthcare Connections Hospitality Chatbots 52

Education Services Group

MAY 3, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. Since we’ve implemented this system, almost two years ago, we are getting healthy. We use those five dimensions as part of that points-based system, and so, to hit that excellent score, it’s a very high bar to meet.

Customer Success 52

Customer Success Course System Tips 52

C3Centricity

MARCH 12, 2024

Understanding the Challenge of Getting High-Quality Traffic The explosion of systems and platforms means that the digital landscape is crowded and noisy. By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. By Michael Glaser, Director Technology Solutions, Astea North America.

Connections 91

Connections Data Multi-Channel User Experience 91

Education Services Group

JANUARY 25, 2023

I think that’s a practical application where AI can merge the two, where AI and CS are drinking from the same cup, so we get that out of our systems. And I think that the future is the system of intelligence that sits between some of the tooling that we already have, but provides advanced outputs. appeared first on ESG.

Sales 52

Sales Customer Success Conference Data 52

PK

OCTOBER 23, 2020

Many healthcare organizations today face the challenge of managing multiple systems across multiple teams. The post Webinar recap: The connected healthcare workplace with Nuvolo appeared first on PK. When an issue arises, such as a piece of equipment malfunctioning, operations teams can better solve […].

Healthcare 52

Healthcare Connections System Management 52

Lumoa

FEBRUARY 6, 2024

Concepts aren’t something that you will be directly engaging with, but with them, our Data Science team can create systems that join phrases together. Upcoming webinars Lumoa Basic Training – Are you a new user, or just want to brush up on key terms? We created a thing called Concepts to be the solution to this problem.

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

SurveyGizmo

MARCH 12, 2020

That’s why we created an integrated digital learning system. Over the next few weeks, more training will be added to this training catalog, such as new self-paced programs and webinars, SurveyGizmo Ultimate Training, Virtual Private Training, and On-site Private Training. By Ron Quan, Director of Learning and Development.

System 89

System Course Survey Training 89

Confirmit

APRIL 1, 2019

Webinar Details. In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey. Business systems, such as: CRMs, financial systems, ERPs, etc. Voice of the Customer Market Research Webinars. EMEA, April 16th 2pm BST.

Survey 40

Survey Social Media Contact Center Financial 40

Uniphore

JUNE 10, 2021

We gathered these insights from 12 months of webinars and roundtable discussions with our customers. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. These cumbersome systems frequently frustrate agents who need to access information quickly.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Alliance by IFS

APRIL 3, 2019

As your field service organization (FSO) becomes more complex, are you challenged with integration gaps between your software systems? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar. Watch the on-demand webinar featuring Benyam Negusso, Sr. Win new business opportunities.

Tools 88

Tools Innovation System CRM 88

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 89

Sales Customer Success Customers Communication 89

CSM Magazine

JULY 25, 2019

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If Register for this free webinar – Click Here! Analyze Key Metrics and Quality Assurance: NPS?

NPS 40

NPS Metrics Strategy Groups 40

Circular Edge

FEBRUARY 7, 2024

Join this expert-led webinar to explore: Different aspects of an upgrade Necessity and advantages of a 64-bit system Decision making: In place versus parallel system considerations Strategies on being successful with your upgrade Recommended for Administrators, IT Managers, IT Directors, System Analysts, Business Analysts, Developers View Replay

System 52

System Strategy Management 52

Totango

APRIL 24, 2020

We were fortunate to have David McKenney, SVP Digital Advancement at Bentley Systems, and Marco Innocenti, Head of Customer Success Operations at Zoom, join Guy Nirpaz, Founder and CEO of Totango to share how they’ve adapted their customer success capabilities to face these challenging times and better serve customers.

System 62

System Customer Success Customer Journeys Communication 62

InMoment XI

OCTOBER 28, 2021

The org is also supported by IT and the technology platforms—such as apps and websites—that customers can use, as well as the internal systems that enable employees to deliver a great experience. All of these teams are supported by HR in terms of the people they hire and how they onboard and train them.

CRM 493

CRM Airlines Government ROI 493

Circular Edge

FEBRUARY 7, 2024

Join this expert-led webinar to explore: Different aspects of an upgrade Necessity and advantages of a 64-bit system Decision making: In place versus parallel system considerations Strategies on being successful with your upgrade Register Now

System 52

System Strategy 52

Circular Edge

JANUARY 19, 2024

On Demand Webinar Preparing for year end close might perhaps feel like a daunting task – and it’s just around the corner. Join this webinar to learn best practices for your annual financial close, which reports should be run in JD Edwards to maintain system integrity, and the common tasks within E1 that should be taken across A/R, A/P and GL.

Financial 52

Financial Report System Meeting 52

Circular Edge

JANUARY 19, 2024

On Demand Webinar Preparing for year end close might perhaps feel like a daunting task – and it’s just around the corner. Join this webinar to learn best practices for your annual financial close, which reports should be run in JD Edwards to maintain system integrity, and the common tasks within E1 that should be taken across A/R, A/P and GL.

Financial 52

Financial Report System Meeting 52

West Monroe

JUNE 28, 2022

West Monroe recently hosted a webinar with some of the top customer experience leaders in the software industry—Salesforce, Anthology, Palo Alto, Celonis, and Momentive joined us—to discuss how their companies leverage digital innovation to deliver customer experience at scale. Featured Content.

Innovation 52

Innovation Customer Experience e-support Software 52

BlueVenn

FEBRUARY 9, 2024

OL Connect Integrations Webinar Series OL Connect Functions OL Connect helps users create, manage, distribute, and automate transactional and promotional documents while solving the challenge of integrating systems.

Connections 52

Connections System Management Customers 52

CSM Magazine

MARCH 31, 2020

We at Incite Group by Reuters Events have brought together visionaries from BT, Butternut Box and Customer Service Culture for a free webinar (10am GMT April 8th). As a CS leader, you need to keep your finger on the pulse both in terms of best practice and the innovations driving change.

Customer Focused 52

Customer Focused Exceptional Customer Service How To Culture 52

Amity

OCTOBER 2, 2017

In September 1995, as I was driving down from Toronto to take a scuba diving trip in Florida, I experienced first-hand the impact of an early warning system. Although you can’t prevent a hurricane from happening, early warning systems allow us to save what can be saved and seek shelter when it's most critical. Avoid Churn.

System 54

System Customer Success Sales Strategy 54

Amity

OCTOBER 2, 2017

In September 1995, as I was driving down from Toronto to take a scuba diving trip in Florida, I experienced first-hand the impact of an early warning system. Although you can’t prevent a hurricane from happening, early warning systems allow us to save what can be saved and seek shelter when it's most critical. Avoid Churn.

System 52

System Customer Success Sales Strategy 52

Clicktools

JUNE 28, 2017

Today, the CallidusCloud CX team hosted an interesting webinar called Trust in Digital Systems to Drive Performance , which introduced a new software development concept called Trust-centric Design and tied into the value of some of the CallidusCloud CX solutions. by CallidusCloud CX Guest Blogger, Daniel Newman. ~~~.

System 53

System Social Media Consumers Data 53

CSM Magazine

JULY 2, 2020

Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar (10:00am 8th July BST). Is greater emphasis on automation the key to meeting customers’ expectations? Sign up now to listen in live or receive the recordings here. Danny Bates, Chief Commercial Officer, Starzplay.

Chatbots 52

Chatbots Omni-Channel Customer Care Interaction 52