Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. out of 5 stars, and Expedia 2.6 out of 5 stars.

Travel 62

Travel Hotels Comparison Analysis 62

GetFeedback

JANUARY 29, 2019

New Pre-Built Survey Templates by GetFeedback. We’re excited to release our new and improved in-app survey templates. Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease. Cue the panic! How can I access the templates?

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

InMoment XI

NOVEMBER 23, 2022

Sample size is a term used in research and statistics that defines the total number of subjects, samples, or observations included in a survey or experiment. . For example, if you were to interview 50 travelers about their air-travel experience, then your sample size would be 50. What Is the Sample Size Formula?

Travel 260

Travel Study Airlines Survey 260

Zonka Feedback

AUGUST 27, 2022

I heard that DMRC is running a Customer Satisfaction Survey and urging the commuters to fill the feedback form, and that the last date of submission will be August 28, 2022. And being a firm advocate of Customer Satisfaction Surveys , I just couldn't help myself but take that survey and pen down my thoughts about it.

Customer Satisfaction 98

Customer Satisfaction Survey Travel Training 98

COPC

NOVEMBER 16, 2016

TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight. The survey results are based upon these self-selected categories.

Hospitality 40

Hospitality Travel Survey Industry 40

Engine Insights

JANUARY 27, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.

Travel 87

Travel Consumers Metrics Brands 87

NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.

Travel 70

Travel Comparison Hospitality Social Media 70

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media.

Study 295

Study Consumers Automotive NPS 295

AskNicely

DECEMBER 28, 2018

Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentiment along your customers’ journey. An advantage of a simple, quick NPS survey is that it garners higher response rates from customers and clients. Can an NPS Survey Subject Line Really Affect The Response Rate? Relevance.

NPS 150

NPS Survey Net Promoter Score Study 150

Zonka Feedback

MAY 10, 2023

Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction. Travel and Hospitality is an ever-growing industry. Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip!

Hotels 52

Hotels Customer Satisfaction Survey Hospitality 52

InMoment XI

JULY 13, 2023

The key is in adapting your perspective to see these adjustments as a fine tuning rather than a complete abandonment of the preexisting travel plan. There was also emphasis on fostering a culture of ongoing learning and improvement. Lastly, we asked attendees about the biggest changes they had made to identify at-risk customers.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

ProProfs Chat

OCTOBER 30, 2020

I can save on travel and other expenses. The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey.

Survey 102

Survey Transportation How To Travel 102

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal!

Tools 52

Tools Survey Data Healthcare 52

Helen Dewdney

MAY 13, 2019

Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. Are you on the right track with your Christmas train travel plans? More Statistics in this post and ways to complain.

Travel 65

Travel Transportation Consumers Airlines 65

NICE inContact

APRIL 6, 2018

Customer satisfaction (CSAT) surveys notoriously have a rather low participation rate. Most surveys fail to respect the customer’s time when required to hang on at the end of an interaction and then go through an unknown number of questions delivering no obvious benefit to the customer. Offer multiple channels for surveys.

Customer Satisfaction 136

Customer Satisfaction Survey Airlines Retail 136

InMoment XI

OCTOBER 19, 2021

The Humble Beginnings of Surveys. We sent a survey and asked them what we wanted to know. We sent a survey and asked them what we wanted to know. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. We ran into the problem of survey fatigue, which plagues many of us.

Analytics 493

Analytics Data Customer Experience Social Media 493

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers.

Travel 61

Travel Self Service Hotels Hospitality 61

Comm100

JANUARY 25, 2018

Because of this, it’s vital that establishments can create effective customer satisfaction surveys to identify which areas of their service can be continuously improved, helping to attract more customers now and in the future. But creating an effective feedback survey isn’t easy, especially for busy hoteliers. Consider Your Reputation.

Tourism 104

Tourism Hotels Customer Satisfaction Survey 104

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers.

Travel 48

Travel Self Service Hotels Hospitality 48

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

Customer Success 83

Customer Success Survey Conference Customer Retention 83

CSM Magazine

JULY 13, 2022

Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders in the US, UK and Australia from Censuswide. About the Survey.

Contact Center 59

Contact Center Survey Healthcare Insurance 59

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. No two sites were the same and I became an expert in a variety of different parking management tools.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. No two sites were the same and I became an expert in a variety of different parking management tools.

Hospitality 182

Hospitality Travel Healthcare Conference 182

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? Email performance was particularly poor with only two successful answers received by travel brands - and one those took over 7 days.

Travel 49

Travel Brands Airlines Customer Experience 49

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. What is an In-App Survey? What is an In-App Survey?

Survey 52

Survey Data User Experience Customer Satisfaction 52

ProProfs Chat

FEBRUARY 13, 2019

Online surveys have changed the data collection game for everyone involved. Be it a multinational corporation or a young start-up; online survey tools have made data collection easy for everyone. Here are some of the benefits of online surveys for all organizations: Convenient for users. And to be fair, why wouldn’t they be!

Survey 82

Survey Analysis Software Travel 82

SurveySparrow

MAY 23, 2022

Restaurant survey questions help you gain valuable feedback that can be used to make impactful decisions across menu design, customer service, and operations. In this article, we’ve listed the best restaurant survey questions you can include in your restaurant feedback survey questionnaire. Questions on food & drink.

Survey 52

Survey Feedback Course Loyalty Programs 52

SurveySensum

JULY 13, 2023

The answer lies in leveraging the power of retail surveys. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products. Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey? Why you should not send surveys at this point?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

The answer lies in leveraging the power of retail surveys. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products. Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey? Why you should not send surveys at this point?

Retail 52

Retail Survey Tools Customer Experience 52

CX Journey

MARCH 21, 2018

By that I mean that they have no allocated financial resources for improvements to be made as a result of the learnings from surveys and other listening posts, journey mapping, and other customer experience strategy exercises that become the catalyst for onstage customer experience or behind-the-scenes process improvements.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

InMoment XI

OCTOBER 19, 2021

The Humble Beginnings of Surveys. We sent a survey and asked them what we wanted to know. We sent a survey and asked them what we wanted to know. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. We ran into the problem of survey fatigue, which plagues many of us.

Analytics 295

Analytics Data Customer Experience Social Media 295

SurveySparrow

FEBRUARY 11, 2022

Need some sample food quality survey questions to come up with your own? And what better way to gather feedback than surveying your customers? In this article, we’ve curated a list of the best food quality survey questions you can ask your customers to evaluate the quality of the food you serve at your restaurant.

Survey 52

Survey Loyalty Programs Feedback Travel 52

COPC

DECEMBER 1, 2016

Learn about the Customer Experience in Travel and Hospitality. This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. Our first industry focus is the customer experience in travel and hospitality, including the customer care experience, the purchase experience, and customer loyalty.

Travel 40

Travel Industry Hospitality Hotels 40

Qualtrics

MAY 29, 2019

The bar is so high right now in the travel industry when it comes to customer experience. In fact, in our recent survey of holiday-goers, 89% of people rated their last holiday ‘good’ or ‘very good’. Based on our survey of 1,000 UK holiday-goers, here’s a few of the ways travel brands can get ahead of their rivals.

Travel 31

Travel Hotels Airlines Comparison 31

Comm100

NOVEMBER 2, 2017

As he pulled up to my destination, Rodrigo asked only one thing of me: “If you wouldn’t mind filling out the customer satisfaction survey and rating my service today, I would really appreciate it,” he said. What is a Customer Satisfaction Survey? These surveys can reach customers as any of the following: Emails.

Customer Satisfaction 156

Customer Satisfaction Survey Feedback Tips 156