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Thriving Senior Living: Mastering Reputation Management Strategies

InMoment XI

This highlights the critical need for a proactive reputation management strategy, not just for sustained success but as an essential component for care organizations aspiring to attract seniors and maintain a reputation for exceptional service acknowledged online. Their needs, concerns, and expectations form the bedrock of your approach.

Strategy 260
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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.

Strategy 208
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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises. Step #1: Design Your Program. Bringing Voice of Customer Examples to Life. As you can imagine, Foot Locker had a ton of data points on their hands.

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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews support your brand reputation management strategy. This strategy minimizes privacy and security concerns, while also preventing reviews from being generated using the same IP address as your business location. It’s important to ask for reviews because they’re essential to your audience’s purchase decisions.

Examples 260
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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!

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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

The Benefits of AI Customer Experience The integration of Artificial Intelligence (AI) in Customer Experience (CX) strategies brings forth a multitude of advantages for businesses and their customers. By analyzing historical data, AI can anticipate customer trends, identify emerging issues, and provide recommendations for future strategies.

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Contact Center Location Strategy in a Remote World

BlueOcean

Blue Ocean offers some insights on how to create a contact center location strategy in a remote world. How do you continue to offer seamless customer service and experience in this new world of remote work?

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

and are excited to help you develop smart and timely CX strategies for a successful 2024. What will global firms achieve using customer-facing generative AI? Our featured panelists bring measured thoughts on the above (and more!)

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

This includes the key concepts, strategies, and best practices involved in CX orchestration. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!

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The 2023 Verint Experience Index: Retail

Access the full report today.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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2020 Database Strategies and Contact Acquisition Survey Report

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.