Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. to determine their employee ROI. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience Travel B2C 197

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Indexes are useful in quantifying XM ROI when you use them for correlation analysis. XM annuities generate massive ROI. This is the key to quantifying XM ROI! 5 Best Experience Management Metrics Lynn Hunsaker.

Metrics 62

Metrics Management Effort Score ROI 62

ClearAction

AUGUST 29, 2015

3 Types of Customer Experience Action Essential to ROI. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B)

ROI 48

ROI Omni-Channel Customer Experience Employee Engagement 48

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. According to Schohl, food and beverage tend to have the worst ratings among in-stadium satisfaction factors in many sports teams.

Sports 90

Sports Entertainment Tips Guest Experience 90

West Monroe

NOVEMBER 26, 2023

The behind-the-scenes view offered by the Netflix hit Drive to Survive , the hype videos on Instagram, and global news coverage shows the result of millions of data points coming to life to evolve a sport, keep drivers safe, challenge engineers and engage fans. Being digital is really about being human.

Data 52

Data Sports Technology Competitive Advantage 52

West Monroe

NOVEMBER 26, 2023

The behind-the-scenes view offered by the Netflix hit Drive to Survive , the hype videos on Instagram, and global news coverage shows the result of millions of data points coming to life to evolve a sport, keep drivers safe, challenge engineers and engage fans. Being digital is really about being human.

Data 52

Data Sports Technology Competitive Advantage 52

BlueOcean

JULY 16, 2019

One that can wow your customers while simultaneously delivering an unparalleled ROI? Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. Looking for an onshore contact center partner? Your answer may just lie to the friendly north. Your dollar will stretch further.

Contact Center 174

Contact Center Sports Culture ROI 174

CSM Magazine

DECEMBER 22, 2023

This method helps to ensure that the OOH solutions are displayed to the right people at the right time, with the highest chance of the ad’s effectiveness and providing a measurable ROI. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Strategy Marketing Gamification 52

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. Tactic 5: Assess your Employee ROI. When looking at ROI as it relates to people, Carolyne looked at data from the HR team to understand employee churn. This was a major improvement within their culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Gainsight

MARCH 15, 2024

Achieve Scale With Cross-Functional Resources Community is a team sport—especially in the early goings, when you may only have one or two full-time employees dedicated to community management. Often, demonstrating ROI for community initiatives can be challenging, leading to friction in budgeting discussions.

Self Service 52

Self Service Sports Case Study Resources 52

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. And be sure to collect and analyze the metrics to measure ROI. Sponsor charities or local sports teams Research local charities or non-profit organizations that resonate with your brand identity. You can also look to sponsor little league teams or local, minor league sports teams.

Social Media 98

Social Media How To Advertising Sports 98

Seaton CX

NOVEMBER 1, 2022

Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. If they don’t understand the ROI, you may need a better CX business case. But CX is a team sport, and we need them to put on a uniform—and commit time, people, or money to the project. This is the New Year’s Resolution stage.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

BlueOcean

AUGUST 27, 2020

Real-life sneak peek: In December of 2019, Blue Ocean was awarded a significant piece of new business supporting members of a major sports association with a launch date set for March 2020. How did these components play out in real life in response to lockdowns and how have they evolved since then?

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Optimove

SEPTEMBER 24, 2020

The Best of Sports Betting Campaigns to Follow. Converting one-timers to active customers can generate much value for your brand and increase ROI on the cost of acquisition. The Best of Sports Betting Campaigns to Follow. Caught in the Web: Stories of a Broken Journey. 17 September 2020. Gabriella Laster. Most Popular.

Sports 53

Sports CRM ROI Groups 53

inmoment

AUGUST 10, 2020

Now comes the hard part: proving results and justifying ROI. Luckily, there are several tried-and-true metrics that practitioners can track to justify ROI, and we’re going to hit them all right now: Customer Acquisition Growth. Learn more about B2B experience programs, proving ROI, and creating continued success here.

B2B 52

B2B Measurement ROI Customer Retention 52

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Topdown

APRIL 1, 2019

Imagine a sports team. Team owners know that the return on this investment (ROI) is worth it. Customer communications management (CCM) consists of a set of technologies for managing multiple moving parts to present a cohesive, consistent image for communicating with customers. The same holds true for CCM.

Software 48

Software Sports ROI Touchpoint 48

Michel Falcon Experience

NOVEMBER 7, 2019

Mark Mastrov (left) and Barstool Sport’s Dan Katz (right). When our team members need something we ask ourselves: “What’s the ROI?” ” Try this on for size… What’s the ROI of giving a crap about doing something for the people who actually grow our businesses??!! and end our relationship.

Loyalty 60

Loyalty Culture Strategy How To 60

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CX Journey

JULY 30, 2015

I won't take the sports analogy very far, but what is the CX end game? Today, I'd like to focus on the rational (numbers) side and suggest that ROI doesn't always come immediately in the form of higher revenue or higher profits. Why should companies be focusing on customer experience? I've written in the past about different ways (e.g.,

ROI 80

ROI Customer Journeys Financial Sports 80

BirdEye

APRIL 18, 2023

However, once you work through the growing pains, you can see a solid return on your investment (ROI). You can use the free credits to test your marketing strategies and observe if the ROI makes sense for your local business goals. It’s one method that can provide a good ROI without having to drain your budget.

Advertising 98

Advertising Social Media ROI Strategy 98

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 80

Sports Analysis Video Multi-Channel 80

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Customer Experience ROI Trajectory. Customer Experience Maturity Roadmap.

Strategy 116

Strategy Customer Experience ROI Sports 116

Circular Edge

MAY 26, 2023

All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

C3Centricity

APRIL 3, 2019

She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports. Whilst ROI is not the best measure of marketing’s impact (see this Forbes article for more on that), you still need to answer the question. HOW MUCH ARE OUR CUSTOMERS WORTH TO US?

Marketing 192

Marketing How To Advertising Brands 192

CustomerSuccessBox

JUNE 13, 2022

You can tailor your marketing materials to their preferences, such as any common sports that a group of clients enjoys. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected. Additional Resource: Segmentation of Users Guide.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

SurveySparrow

JANUARY 24, 2022

When the company wants to know if the funds they have invested in marketing campaigns for a particular brand will give them enough ROI, then regression analysis is the way to go. Regression analysis is capable of capturing the isolated ROI as well as the combined ROI of each of these companies. Professional sports.

Analysis 52

Analysis Examples Sports Fashion 52

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Customer Experience Improvement is a Team Sport.

Customer Experience 48

Customer Experience Sports Guidelines Chief Customer Officer 48

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do.

Conference 96

Conference Self Service Sports CRM 96

ClearAction

DECEMBER 31, 2015

“Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). . ” Exploring the Elusive ROI of Customer Experience Management. “In sports, a great deal of thought goes into creating winning teams.

Strategy 48

Strategy Customer Experience ROI Sports 48

ChurnZero

SEPTEMBER 20, 2022

The potential ROI for you includes glowing reviews, solid customer case studies, and constructive feedback to improve your product and service—as well as increased retention and recurring revenue. A crucial way to build a positive customer experience is to build trust and credibility with them.

Meeting 52

Meeting Sports Case Study Hospitality 52

Michel Falcon Experience

APRIL 23, 2019

The scarf was particularly special to him because it was one of his favourite sports team, FC Barcelona (you may have heard of they’re star player, Lionel Messi). Before I explain the ROI of doing this, isn’t it something we should be doing to build true businesses? Ones that our communities love!

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

NetBase

OCTOBER 24, 2018

Certainly people are talking about their favorite drivers, recent results, and the sport as a whole, but how do they feel ? Monster has turned this into an art form, it would seem, immersing their brand in everything from sports, to music, to gaming. We just want to see what’s turning up for the racing organization as a whole.

Sports 43

Sports Social Media Course Analytics 43

NetBase

JANUARY 16, 2020

Influencer marketing offers exceptional ROI for any brand’s social media marketing efforts, assuming certain criteria are met. The brand takeaway: By tracking conversation before and after Meghan is spotted sporting the goods or chatting up the cosmetics, brands can offer quantifiable results to stakeholders.

Brands 73

Brands Fashion Travel Sports 73

NetBase

JANUARY 1, 2019

Or narrow your insights to a particular region and be ready to act when sporting events take unexpected turns. As for those weekly, monthly and annual reports – they still have their place when it comes time to assess ROI over longer stretches, and to look for patterns that recur seasonally.

Social Media 62

Social Media Tips Banking Sports 62

ShepHyken

JULY 31, 2020

As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI. She is a free soul and adventurous scholar who spends her free time with herself, loved once, music, as well as watching & playing sports. Give Personalization with Live Chat.

Customer Experience 107

Customer Experience Customer Service Net Promoter Score Self Service 107