Help Scout

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider. Read the full article

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NICE inContact

NOVEMBER 30, 2020

We see this as a very useful resource and a real-world perspective on how NICE inContact CXone performs in key use cases for today’s contact centers including Customer Engagement Center and Agile Contact Center.

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Andrew Mcfarland

MARCH 3, 2023

Resource management is essential to any business, and resource managers are key players in optimizing resources used in a successful organization. By understanding resource management, professionals can gain insight into maximizing their resources for maximum efficiency and productivity.

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Andrew Mcfarland

FEBRUARY 24, 2023

Resource managers are an essential part of any business. They manage resources such as time, money, and people to ensure that projects stay on track and objectives are met. We’ll also discuss some tips for resource managers to help them succeed. What is a resource manager? What does a resource manager do?

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Storyminers

MAY 31, 2017

This CX Resource also brings crystal clear insights useful to any serious customer experience design practitioner. You can get your own copy of this research/guidance here < The 2017 Customer Experience Excellence Analysis > The post One Of The Best CX Resources Of 2017 appeared first on Storyminers.

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CXS

OCTOBER 7, 2020

The Web Content Accessibility Guidelines (WCAG) provides technical specifications … The post A Practical Resource Guide for Achieving Digital Accessibility Compliance appeared first on CX 2020. What is WCAG?

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Centercode

JULY 6, 2023

Many of you are familiar with our Beta Resource Library, where we publish detailed content on beta testing best practices. Well, we also have a ton of resources on Centercode’s software and service offerings. So we’ve put together a resource library specifically aimed at helping people determine whether we are the right fit for them.

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SurveyGizmo

APRIL 21, 2020

The SurveyGizmo team have created these resources to support you and your people. The post Coronavirus Resources appeared first on SurveyGizmo. We are grateful for your business and we hope that you are safe and well. Free Employee Connection Pulse Survey. As with almost all businesses, our employees are currently working from home.

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Kustomer

JUNE 8, 2021

We’re excited to announce the launch of the KustomerAAPI employee resource group, or ERG, at Kustomer. KustomerAAPI is a voluntary, employee-led resource group that works to raise awareness, share resources, and provide support for AAPI experiences in the workplace. What is KustomerAAPI? What’s next? Join us!

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Doing CX Right

SEPTEMBER 19, 2021

Listen to Dan Naiman, Senior Director of Human Resources at Pfiser, share a human-centric approach to employee & customer experience. The post How To Bring The Human Back In Human Resources appeared first on Doing CX Right.

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GetFeedback

JANUARY 6, 2020

In this Dreamforce session, We’ve broken down the session below by key slides and their accompanying scripts.

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SuiteCX

JULY 26, 2019

We have some new curated resources to help you broaden your knowledge around customer experience, journey mapping, and journey analytics. Please visit our new SuiteCX Brand Channel on YouTube for additional resources. Karmic networking. What is networking? What is Karmic Networking? View Document. Life as a Consultant.

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GetFeedback

AUGUST 9, 2020

Top three ways CX and HR can collaborate for better results on customer and employee experience.

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BlueOcean

MAY 14, 2018

Here are our most popular resources to guide you in crafting an RFP that will address the unique challenges of selecting a contact center partner. Your boilerplate RFP template might be a reliable, time-tested resource for other industries and services, but the contact center industry is unique. Sample Contact Center RFP Timeline.

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NICE inContact

JULY 9, 2019

Here’s Your One-stop Resource appeared first on NICE inContact Blog. If you missed Interaction 2019, here’s some good news: The best-of-the-best customer presentations are now available as webinars you can access on demand. And if you did attend, you’ll probably want to hear them again! The post Transitioning to the Cloud?

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Joe Rawlinson

JUNE 9, 2022

It costs significant time and resources to recruit workers, so retaining the ones you have is critical. Many business-critical tasks can be outsourced, from invoice factoring to human resources and payroll. Using resources such as invoice factoring and outsourcing will help you remain efficient in a challenging financial climate.

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Clarivate

DECEMBER 18, 2023

As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. To ensure you don’t miss out, we complied the Top Five IP resources from 2023 below.

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One Millimeter Mindset

NOVEMBER 3, 2021

Obviously, the goal is for clients to initially elect you as their go-to professional resource to serve their needs. Are their vendor selection criteria more discerning when evaluating whether to re-elect you as their go-to professional resource? The post Will your clients elect you as their go-to professional resource?

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Centercode

JULY 6, 2023

We add a lot of new resources to our library and our blog throughout the year. Over time, some rise to the top, so we’ve put together the winners from 2013. If you’re new to our site (or just looking for the best advice we’ve shared so far) these popular pieces would be a great […]

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Centercode

JULY 6, 2023

Throughout the year, we’re constantly publishing valuable resources, tools, and information to help you run better beta tests. From our whitepapers to our case studies to our blog posts, we aim to provide a variety of beta testing advice no matter what product you’re launching, job title you hold, or industry you’re in. In case […]

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Centercode

JULY 6, 2023

Beta testing can be daunting, so throughout the year we publish valuable tools and resources that can help ease many of the challenges. From blog posts and case studies to in-depth whitepapers and eBooks, we provide customer validation advice and best practices for companies big and small, no matter what product you’re launching. So if […]

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SAP Customer Experience

NOVEMBER 1, 2023

Hello SAP Partners, If you’re not already subscribed to a partner delivery group, we are here to let you in on the scoop! For many of our SAP lines of business, we have private partner-only delivery groups within SAP Community, tailored exclusively for SAP partners like you! In this blog,

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Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

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Uplight

NOVEMBER 8, 2021

Uplight’s NEUROdiversity Employee Resource Group (ERG) is a private community for Uplight employees who identify as neurodivergent, including those with anxiety, depression, dyslexia, ADD/ADHD, autism, AS, PTSD, addiction and more). The post Inside Uplight’s NEUROdiversity Employee Resource Group appeared first on Uplight.

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SurveyGizmo

OCTOBER 1, 2020

The Alchemer team have created these resources to support you and your people. The post Coronavirus Resources appeared first on Alchemer. We are grateful for your business and we hope that you are safe and well. Free Employee Connection Pulse Survey. As with almost all businesses, our employees are currently working from home.

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Resources Survey Connections System 52

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

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ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

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Zeisler Consulting

MARCH 1, 2021

Plenty of organizations still use PE organically simply to reduce resource use and eliminate waste in their business processes; a noble endeavor as well. Why Dump Your Most Valuable Resources? Then why offload the most precious of your resources? Imagine what you would do with more time and resources.

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AWS Machine Learning

MAY 31, 2023

In this post, we show you how to create and store the default configuration file in Studio and use the SDK defaults feature to create your SageMaker resources. To deploy the networking resources, choose Create stack. Proceed with the remaining steps, select the acknowledgements for IAM resources, and create the stack.

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Uplight

NOVEMBER 2, 2021

Our Parents of Uplight Employee Resource Group (ERG) is a community that serves as an accessible resource for supporting parents and their allies in raising the next generation. The post Inside Uplight’s Employee Resource Groups for Parents appeared first on Uplight.

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