CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. In addition to the language expansion, Zenarate released a major update to its reporting solution, including “Deep Insights.”

Report 59

Report Feedback First Call Resolution Telecommunications 59

NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.

Travel 70

Travel Comparison Hospitality Social Media 70

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. According to a McKinsey report, available seat miles on US airlines were down 71% in April 2020 from the previous year. billion individuals to travel abroad. Travel loyalty reimagined.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

Inbenta

AUGUST 11, 2022

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market. July 2022).

Report 64

Report Chatbots Ecommerce Travel 64

Helen Dewdney

JANUARY 29, 2020

An outbreak of a new coronavirus is affecting travel to and from China. Here is some advice on how this may impact on your trip and on your travel insurance. The FCO has advised against all travel to Hubei Province and advises British people there to leave if they are able to do so. Coronavirus and gaining refunds.

Travel 66

Travel Insurance Airlines Report 66

InMoment XI

JULY 13, 2023

The key is in adapting your perspective to see these adjustments as a fine tuning rather than a complete abandonment of the preexisting travel plan. There was also emphasis on fostering a culture of ongoing learning and improvement.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.

Travel 61

Travel Contact Center Hospitality Innovation 61

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects.

Trends 52

Trends Report Consumers Telecommunications 52

Magellan Solutions

SEPTEMBER 3, 2021

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.

Travel 40

Travel Video Government Training 40

CSM Magazine

MAY 3, 2023

The report highlights trends and challenges for contact center leaders working to improve agent performance and reach important KPIs. Zenarate , the leading AI Simulation Training solution for contact centers, today announced the CX Agents: A Survey of CX Leaders Regarding Their Most Valuable Asset report. Smaller contact centers.

Training 52

Training Report Contact Center Telecommunications 52

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Experience Matters

OCTOBER 13, 2015

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2015. Download report for $495. includes report plus dataset in Excel). Nine companies fell 30 or more points below their industry averages: RadioShack , McDonalds , eMachines , Travelers , Super 8 , 7-Eleven , and Spirit Airlines.

Net Promoter Score 120

Net Promoter Score Study Report NPS 120

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Maru Group

MAY 28, 2019

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Results taken from the Travel Digital Customer Experience Benchmark report 2019. The importance of reviews.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Maru Group

MAY 28, 2019

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Results taken from the Travel Digital Customer Experience Benchmark report 2019. The importance of reviews.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Interactions

AUGUST 7, 2019

As traveling becomes more mainstream, these amenities may seem like a distant dream. But as we look at the customer experience as a whole in the travel industry, big improvements can be made to make customers feel more valued, respected, and happy. Interested in more ways to please travel and hospitality customers?

Travel 54

Travel Hospitality Wait Times Airlines 54

Maru Group

MAY 28, 2019

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Results taken from the Travel Digital Customer Experience Benchmark report 2019. The importance of reviews.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

Alida

JULY 19, 2016

In a new comprehensive report, Vision Critical, in partnership with the insights consultancy Maru VCR&C, set out to uncover truths and bust myths about this elusive generation. Get your copy of the report. We collected a taste of the report’s most fascinating findings below. They’re not delaying travel. In the U.S.

Report 100

Report Industry Travel Financial 100

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. But even these leading travel brands can do better. Forbes reported that Airlines have never risen above the bottom 20% of industries in terms of customer satisfaction ratings, even as J.D.

Travel 40

Travel Hospitality Customer Journeys Examples 40

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate’s global client base includes leading companies in financial services, healthcare, insurance, telecommunications, technology, retail and travel industries.

Training 59

Training Telecommunications Marketing Contact Center 59

Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Download the report for more stats and insight on Gen Z. Comfort-seeking travelers. 86 percent of #GenerationZ travelers prefer to stay in hotels ( TWEET THIS STAT ).

Report 100

Report Travel Fashion Hotels 100

Forrester's Customer Insights

MAY 8, 2020

Stay-at-home orders and pervasive consumer fears have devastated the travel industry, which, after setting profit records a few months ago, has been reporting losses around $18 billion a week since March. Preparing for recovery begins with measuring the evolution of consumer motivation, attitude, and behavior.

Travel 40

Travel Consumers Industry Measurement 40

NICE inContact

SEPTEMBER 4, 2019

As a large travel management company, Omega World Travel continues to break new ground operationally and in the CX it provides to customers, thanks in large part to its move to NICE inContact and the CXone cloud-native platform. Get the full story of Omega World Travel’s technology journey in our webinar, Alexa, How are My SLAs Doing?

Travel 193

Travel Contact Center Innovation Analytics 193

COPC

NOVEMBER 16, 2016

TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight. BUSINESS TRAVELERS: THEY TRAVEL MORE AND THEY EXPECT MORE.

Hospitality 40

Hospitality Travel Survey Industry 40

NetBase

DECEMBER 3, 2018

Our 2018 European Hotel Chain Social Sentiment Report offers that and more, sharing insight around trends and trouble spots, while offering tactics top brands employ on social media to stay ahead of competitors and sentiment shared around 21 of them. Let’s explore some of the report highlights to help you get started right away!

Hotels 45

Hotels Report Travel Tourism 45

Qualtrics

APRIL 12, 2021

Download and read the full report here. The ability to travel, move, and live away from an office — while still working their jobs — gave many a flexibility they don’t want to give up after the pandemic is over. 55% of managers think their direct reports have been more productive , while only 16% report less productivity.

Report 52

Report Travel Healthcare Connections 52

NetBase

DECEMBER 19, 2018

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. There are a few different types of influencer reports you may use, depending on your needs at any given time. Influencer Identification Report. Influencer Monitoring Report.

Analysis 53

Analysis Report Social Media Analytics 53

Qualtrics

MAY 29, 2019

The bar is so high right now in the travel industry when it comes to customer experience. But with travel brands also having upped their CX game in the last few years, there’s so little room at the top for brands to differentiate themselves. Download the full report. Report: UK holidays abroad 2019. Download report.

Travel 31

Travel Hotels Airlines Comparison 31

COPC

DECEMBER 1, 2016

Learn about the Customer Experience in Travel and Hospitality. and Execs In The Know have teamed up to produce CXMB Industry Insights, a new line of industry-focused consumer research reports. You also can download the complete survey findings of the CXMB Industry Insights: Travel & Hospitality. Register Now!

Travel 40

Travel Industry Hospitality Hotels 40

QuestionPro Audience

FEBRUARY 15, 2018

CAREGIVING The caregiving market is expected to reach $72 billion by 2020, according to a report from AARP , with a total spend on caregiving from 2016 through 2020 expected to reach $279 billion. TRAVEL 84% of boomers book their travel online. According to AARP, baby boomers spend around $120 billion a year in travel.

Company 186

Company Travel Comparison Social Media 186

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Overall, the report is optimistic.

Customer Service 59

Customer Service B2C B2B Travel 59

Think Customers

MARCH 21, 2023

Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We The post <strong>Show report: CX and EX inextricably linked, with empathy as the glue</strong> appeared first on 1to1 Media. fleet and rollout will be complete by year end.

Report 52

Report Healthcare Airlines Transportation 52

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets. And then there’s the matter of remote agents.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

QuestionPro Audience

DECEMBER 21, 2017

With the excitement of the holidays over, and the dread of the cold winter months ahead setting in, another popular resolution is to travel more, but to do so in 2018 will be expensive. The “2018 Global Travel Forecast” states that travel prices are expected to rise sharply in the coming year. dating services are a $2.5

Consumers 220

Consumers Hotels Travel Transportation 220

AWS Machine Learning

MARCH 7, 2024

The Step Functions workflow invokes a Lambda function to generate a status report. Generate a status report. Generate a status report After the image generation process, a Lambda function retrieves the status details from DynamoDB. It dynamically compiles these details into a comprehensive status report in JSON format.

Report 122

Report Entertainment Resources Fashion 122

Qualtrics

AUGUST 26, 2020

Travelers are facing a crisis of confidence. carriers reporting safety lapses or outbreaks associated with their passengers. airline, Qualtrics studied the customer experience and expectations of regular air travelers , people who had taken at least one leisure flight in the 12 months before the COVID-19 outbreak.

Travel 26

Travel Airlines How To Policies 26