C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences. We need to better understand shoppers.

Retail 218

Retail Advertising Course Survey 218

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 208

Retail Feedback Trends Consumers 208

IntouchInsight

OCTOBER 7, 2021

As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. Fall is finally here!

Retail 156

Retail Consumers Report 156

IntouchInsight

DECEMBER 11, 2023

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:

Retail 266

Retail Trends Consumers Data 266

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

Blake Morgan

FEBRUARY 28, 2023

Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. The planet is worsening, and the retail industry plays a huge role. One of the biggest things these changes mean for companies and the retail industry is the shift from macro to micro.

Retail 111

Retail Industry Policies Consumers 111

Alida

SEPTEMBER 6, 2018

The retail apocalypse may just have to wait. Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”.

Retail 243

Retail Company e-support Competitive Advantage 243

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. This report also includes a five-step approach for building a model that estimates the value of CX for your organization. Download report for $395. Here’s the first figure in the report: Download report for $395.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Lithium

MAY 29, 2020

Retail trends are constantly changing, forcing marketing retailers to adapt social and digital strategies to keep pace.

Retail 52

Retail Trends Report Connections 52

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. To read the full report, download our free guide today.

Consumers 116

Consumers Report Multi-Channel Data 116

GetFeedback

SEPTEMBER 27, 2018

A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. The State of CX in Retail. So what’s the difference?

Omni-Channel 170

Omni-Channel Retail Customer Experience Touchpoint 170

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. How can these retailers benefit from the new technologies? How can these retailers benefit from the new technologies? May 23rd, 2021.”

Retail 161

Retail Online Experience Interaction Case Study 161

Clarivate

APRIL 18, 2024

As Amazon taps technology to rewire healthcare and medicine delivery, employee-owned supermarket chain Hy-Vee is launching new programs that draw consumers to its robust retail health and pharmacy business, which includes a fleet of mobile health units and numerous healthcare clinics operated by provider partners, among other services.

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Experience Matters

NOVEMBER 25, 2014

We published a Temkin Group report, Evaluating Mobile eGift Card Purchasing Experiences. The report uses Temkin Group’s SLICE-B experience review methodology to assess the mobile sites of 10 retailers. Download report for $195. Download report for $195. Here are the overall results: Download report for $195.

Report 265

Report Customer Connectedness Retail Groups 265

Keatext

JUNE 15, 2022

The post Report on how review data is changing the retail industry appeared first on Keatext.

Retail 52

Retail Report Industry Data 52

Centriam Customer Experience Lab

OCTOBER 11, 2018

The shopping habits of millennial's are a perpetual source of anxiety for retailers. Within the past week, the Economist discussed how established companies can win over these customers, and Deloitte released the results from their 2018 Millennial Survey Report.

Retail 150

Retail Tips Study Survey 150

CSM Magazine

SEPTEMBER 15, 2021

Upside launches ‘The Tipping Point of Loyalty’ report which also finds retail customers are now less loyal than they were before the pandemic. Among the other significant findings from the report, the quantified impact of the pandemic on retail loyalty suggests that customers are now less loyal than before the pandemic.

Retail 52

Retail Report Banking Tips 52

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Want to appeal to consumers in retail? 63% also answered they had downloaded a retailer’s app on to their smartphone.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Lithium

DECEMBER 21, 2020

Retail trends are constantly changing, forcing marketing retailers to adapt social and digital strategies to keep pace.

Retail 40

Retail Trends Report Connections 40

CSM Magazine

MARCH 24, 2022

In retail, the customer is king. It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience.

Retail 119

Retail Self Service Customer Experience How To 119

Kustomer

APRIL 28, 2021

According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. Of those who report an increase in online shopping, a whopping 85% plan to continue shopping online more often in the future. The Online Retail Opportunity. This is no longer sustainable.

Retail 98

Retail Customer Service Chatbots Consumers 98

SurveySensum

JULY 27, 2023

According to Salesforce’s third edition of the State of the Connected Consumer Report , 64% of customers expect tailored experiences based on their preferences. Customer feedback is an invaluable tool that empowers retailers to create exceptional, personalized experiences that keep customers coming back for more.

Retail 52

Retail Examples Feedback Customer Experience 52

TechSee

JANUARY 28, 2020

Black Friday is a day that retailers wait for all year, and 2019 was no different. Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 billion across the 4,500 retail websites tracked by Adobe Analytics. No Fault Found Returns: The Enemy of Retail. This is a serious problem.

Retail 136

Retail Self Service Wireless Consumers 136

SurveySensum

JULY 18, 2023

That’s the power of personalization in online retail. Personalization in retail is not a new concept but it is a concept that retailers still fail to grasp. But why is personalization such an important strategy in ensuring a positive customer experience in retail? What is Personalization in Retail?

Retail 52

Retail Customer Experience Chatbots Touchpoint 52

CSM Magazine

OCTOBER 3, 2023

(l to r) Sabio’s Joe O’Brien, Stuart Dorman and Craig Pumfrey at the House of Lords The retail sector is undergoing a seismic shift. AI is Set to Revolutionise Retail Customer Experience The integration of AI with customer service channels is elevating satisfaction, noted Stuart Dorman, Sabio’s Chief Innovation Officer.

Retail 59

Retail Customer Experience Chatbots Fashion 59

CSM Magazine

MARCH 1, 2022

The trading environment in the past year has been challenging for retailers and has also reinforced the opportunity for retailers to completely rethink their operations to deliver seamless customer experiences. While the retail world may be heating up like never before, the competitive advantage is there for the taking.

Retail 97

Retail Trends Customer Experience Ecommerce 97

NetBase

JANUARY 9, 2019

Retailers have had to be quick on their feet to stay relevant the past few years. The NetBase Industry Report 2019: Retail explores where some of the biggest names in retail rank, and why – as well as what brands can learn from those at the top, bottom, and everywhere in between. Find out who by reading the full report !

Retail 45

Retail Report Industry Strategy 45

Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View.

Retail 154

Retail Examples e-support Entertainment 154

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

Alida

APRIL 19, 2017

A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector. How retailers are bucking the trend.

Retail 173

Retail Company Sports Fashion 173

Hello Customer

JANUARY 4, 2023

A lot has been said and written about traditional retail in the past years. 2023 will undoubtedly bring more changes to the retail sector. But one thing is for sure, traditional retail is not dead. Even stronger, retail companies that manage to adapt themselves right in the coming years have a bright future ahead of them.

Retail 52

Retail Connections Trends Consumers 52

CSM Magazine

OCTOBER 25, 2022

Are you wondering what the benefits of POS systems are in retail? You can add more payment methods, generate reports automatically, keep tabs on more than one store, and much more. That is to say, the system in question is synonymous with the physical location of retail establishments. 6 Benefits of POS for Retailers.

System 52

System Retail Self Service Multi-Channel 52

Blake Morgan

APRIL 26, 2023

Amazon set the standard by offering free return drop-offs at multiple retailers. But according to reports , customers who live near a Whole Foods, Amazon Fresh, or Kohl’s location will be charged $1 if they return items via a UPS Store. Amazon is known for its fast delivery and free returns.

Retail 59

Retail Competitive Advantage Policies Brands 59

Talkdesk

MARCH 30, 2021

Retail customers and CX professionals talked, we listened; here’s what they said. With that comes big pressure on retailers to deliver a better customer experience (CX), with more than half (58%) of retail customers telling us that their expectations for interactions with their preferred brands and retailers are higher than a year ago. .

Contact Center 91

Contact Center Retail Customer Expectations Leadership 91