On-Demand Webinars

Implementing Virtual Agents: Where to Start, and How to Finish

Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

On Demand
Recorded April 15, 2020

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How a Top 25 Most Trusted Brand Handed Their CX to AI

Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA

On Demand
Recorded March 17, 2020

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Developing and Executing Effective CX Metrics, Measurements and ROI

Bob Azman, Founder and CXO, Innovative CX Solutions, LLC

On Demand
Recorded February 25, 2020

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Conquering CX Through Workforce Engagement

Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC

On Demand
Recorded January 29, 2020

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Forget CX: Measure "Ease of Doing Business" Instead

Curtis Bingham, CEO, Chief Customer Officer Council

On Demand
Recorded January 15, 2020

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How AI Can Help

Roy Atkinson, Senior Writer Analyst, HDI and ICMI

On Demand
Recorded November 21, 2019

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Ask the Experts: Conversational AI Automation Step-by-Step

Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction

On Demand
Recorded October 24, 2019

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Contact Center Cloud Migration Done Right

Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

On Demand
Recorded October 1, 2019

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