Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. Mazda, from Japan, maintains its position from the previous year and four new entrants are present in the automotive sector (Aptiv, Faurecia, Toyo Tires and Vitesco).

Innovation 52

Innovation Report Automotive Trends 52

Lithium

JULY 31, 2023

Updated insights include new analytics APIs, health and engagement metrics, reports, and more. Elevated insights : Surfacing insights is easier and more enjoyable with a wholly redesigned Analytics app within Administrator Settings.

Software 52

Software Analytics ROI User Experience 52

NICE inContact

MARCH 13, 2019

I’m often asked the question, “I already have reporting. Similarly, while reporting and dashboards provide a plethora of information, and you can eventually get the insights and data you need, it might take manual exporting, data manipulation and analysis to get there. My weekly battle with this report typically took me 1.5

Report 136

Report Management Average Handle Time Gamification 136

Enalyzer

JUNE 16, 2020

Reports are crucial for any measurement, however, if set up improperly, they can confuse and even misguide readers. In short, mistakes in the report setup might not make sense to those who need it the most. Nevertheless, well-thought-out reports can quickly deliver insights, as well as discover patterns in your survey data.

Report 74

Report Survey Feedback Comparison 74

Playvox

FEBRUARY 8, 2022

contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S. What’s the future of remote working?

Contact Center 83

Contact Center Report Gamification NPS 83

InMoment XI

APRIL 5, 2024

Response bias is our human tendency to self-report inaccurate (or even false) answers to survey questions. It doesn’t matter if it’s intentional or accidental—if humans are inaccurately reporting on their experiences, this false information can negatively affect the data gathered from your survey. What Causes Response Bias?

Feedback 260

Feedback How To Survey Exercises 260

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. Presented using reports to monitor a contact center’s performance over time.

Contact Center 52

Contact Center Report Analytics Self Service 52

CX Centric

APRIL 4, 2023

To access the full State of Customer Centricity report click here. Also putting your organization through the CCMM assessment is a good way to assess where you are currently and what opportunities are presented to your organization to help it grow. Over 250 organisations worldwide took part in this project.

Customer Centricity 52

Customer Centricity Leadership Report Policies 52

InMoment XI

JANUARY 6, 2022

At the same time, though, brands need to be mindful that behavioral reporting can be skewed. Consider that possibility as you establish which behaviors you’d like to see change and how such changes are reported; that consideration goes a long way toward skew-proofing your CX incentives. . Lens #2: Feedback-Based Rewards. The Next Step.

Rewards Programs 493

Rewards Programs eBook Report Feedback 493

InMoment XI

OCTOBER 27, 2022

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. The most critical ingredient of effective market research reporting comes in the shape of stories. The Importance of Storytelling. Use Graphics and Charts.

Data 260

Data Marketing How To Study 260

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Improved Productivity: Automated reporting features enable lawyers to generate reports quickly, saving time and improving overall productivity.

Analytics 52

Analytics Report Software Measurement 52

NICE inContact

JANUARY 22, 2019

There is a growing discussion among contact center managers about how to implement effective, KPI-based reporting. If the contact center is narrowly reporting on legacy metrics like total calls, hold times, handles times, cost per call, etc., On January 29, Donna will be presenting her findings in a special webinar. Everything!

Contact Center 136

Contact Center Report Call Center Metrics 136

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Consider the opportunities this might present for retailers. Customers need reassurance. The survey results from consumers highlighted what customers are really seeking.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

InMoment XI

NOVEMBER 11, 2021

For many brands, it brings to mind putting together scorecards, reporting numbers, and a heavy emphasis on looking to the past. Numbers Scorecard Reporting Living in the Past. Element 2: Scorecard Reporting. What about the chance to present the impact of your research and your program in a more connective, human light?

Marketing 260

Marketing Trends Report Brands 260

InMoment XI

NOVEMBER 11, 2021

For many brands, it brings to mind putting together scorecards, reporting numbers, and a heavy emphasis on looking to the past. Numbers Scorecard Reporting Living in the Past. Element 2: Scorecard Reporting. What about the chance to present the impact of your research and your program in a more connective, human light?

Marketing 260

Marketing Trends Report Brands 260

Gainsight

AUGUST 14, 2020

Our Sales peers at most companies do a great job of reporting numbers, targets, and learnings from won and lost deals. Our VP of Customer Success ( Kellie Capote ) and I presented to the board this quarter, and I think our talk track is valuable as other CS leaders prepare for future board conversations. .

Trends 52

Trends Metrics Analysis Measurement 52

InMoment XI

JANUARY 20, 2024

A recent report from McKinsey & Company found that businesses that excel at personalization generate 40% more revenue than their slower-adopting peers. AI Presents Retailers With New Challenges AI is improving the way retailers interact with their customers. However, AI does present some unique challenges to retailers.

Retail 260

Retail Customer Experience Social Media Chatbots 260

InMoment XI

FEBRUARY 1, 2023

Oftentimes, CX practitioners will discuss the best reporting position for a core CX team to give an organization the best chance for Customer Experience (CX) success. More importantly, it made us think that, in addition to where the function reports, there are other organizational factors that contribute to program success.

Customer Experience 260

Customer Experience Chief Customer Officer Report Culture 260

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Here are just a few of the insights contained in our report: The most popular metrics for showing CX ROI.

ROI 52

ROI Report Customer Experience Return on Investment 52

SurveySparrow

MAY 2, 2023

HR reporting and analytics are essential for managing its workforce effectively. The insights gained from HR reporting and analytics help organizations make data-driven decisions that improve employee engagement, retention, and performance. Top 5 HR Reporting and Analytics Tools 01.

Analytics 52

Analytics Report Data Strategy 52

InMoment XI

SEPTEMBER 27, 2023

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. This presents a significant opportunity for insurance companies to enhance their customer experience strategies.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

Customer Bliss

OCTOBER 27, 2015

Present your customer asset metrics in whole numbers of customers, not retention rates. We give ourselves a false positive when retention rates are reported because they don’t glaringly show the number of people who left – who deliberately stopped, lapsed or reduced their business connection.

Metrics 100

Metrics Customers Analysis Connections 100

Clarivate

DECEMBER 7, 2023

We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases. Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports.

Software 59

Software Report Management Marketing 59

delighted

FEBRUARY 12, 2019

That’s why today, we’re very excited to introduce the much-requested Reports section of the Delighted platform, which is made up of three features: Snapshot, Over Time, and Pivot Table. With Snapshot and Over Time, you’ll be able to visualize your survey results in presentation-ready charts instantly.

Report 49

Report Analysis Survey Data 49

NetBase

AUGUST 14, 2019

Artificial Intelligence (AI)-powered social listening reports offer real-time intel that your brand needs to be successful online. AI Report #1: Campaign Tracking. AI Report #2: Audience Insight. AI Report #3: Crisis Response. A crisis report powered by social listening helps brands answer: Who is talking?

Report 86

Report Brands Multi-Channel Analysis 86

Dapresy

AUGUST 12, 2020

Our Solutions Architect, Nikita Anindhya , has a few visualization tips to ensure that your brand stands out in your reports, making it easier to understand how it is performing. Brand trackers have large quantities of information and presenting it in table format is common. Utilize the power of color. Highlight your scores in a table.

Brands 98

Brands Report Study Trends 98

Retently

JULY 17, 2018

Satmetrix NICE 2018 average NPS by industry report. It may also affect their answers as people tend to present their opinion in a more positive light to a real person. 2018 NPS Report Update) appeared first on Retently. If you are in healthcare, you shouldn’t compare yourself to a company that provides Internet services.

Net Promoter Score 167

Net Promoter Score NPS Report Customer Satisfaction 167

dscout People Nerds

FEBRUARY 6, 2020

Use these two straightforward report frameworks to present findings in an engaging (and colorful!)

Report 82

Report Engagement 82

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

Experience Investigators by 360Connext

OCTOBER 17, 2023

Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. They need to hear about progress.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. As we reveal in the report, misunderstanding market needs is the reason why 42% of businesses fail. The post 2019 Global Social Media Market Survey Report appeared first on NetBase.

Social Media 65

Social Media Report Survey Marketing 65

Think Customers

MARCH 21, 2023

Numerous X4 Summit presenters underscored the importance of being proactive, to capture, interpret and respond to behavioral signals quickly. Presenters said business needs to bring humanity to the experience and that means acting on data intelligence with empathy. she told Customer Strategist Journal.

Report 52

Report Healthcare Airlines Transportation 52

Totango

DECEMBER 3, 2020

Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. Customer Success Salary Report: Factors Influencing CS Compensation Structure . The more successful onboarding is , the quicker the client will find value in your product. .

Report 64

Report Customer Success Net Promoter Score Roadmap 64

Clarivate

FEBRUARY 28, 2024

In a new report [1] , Clarivate patent experts provides an update on core patents to 5G standards. In this latest report, we present updated analysis of patents declared as essential to 5G as of December 31, 2022. This report reflects Clarivate work product and analysis.

Analysis 52

Analysis Report Company 52

Solvvy

DECEMBER 16, 2019

In fact, the Facebook chatbots’ failure rate was reported at a dismal 70%. Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. .

Self Service 48

Self Service Customer Service Chatbots Knowledge Base 48

BlueOcean

OCTOBER 23, 2023

Reporting Your customer care program may accumulate more data than any other part of your organization. Provide an example of how you have used reporting to positively impact a client’s business. If yes, provide details on the platform, available insights, and reporting standards. What is your average tenure of salaried staff?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. It presents findings from a comprehensive survey of 588 senior EMEA marketers, sharing what they’re doing to get and stay ahead of competitors, and how you can do the same. We have a robust sample size sharing insight in this survey report.

Social Media 53

Social Media Report Survey Marketing 53