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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

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Transportation Security Administration criticized for poor customer service

Service Untitled

In a recent Congressional hearing, Representative Mike Rogers (R-Ala) of the House Homeland Security Transportation Subcommittee stated the TSA is a huge bureaucracy that pays little attention to citizens. Customer service, even at its most basic qualifier demands an individual be treated respectfully.

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Passengers on JetBlue angry over poor customer service

Service Untitled

” The next day however passengers had trouble finding new flights – many of them decided to use ground transportation to get back to Newark and their final trip destinations. .” In a JetBlue statement, the organization apologized and blamed the situation on an “unusual combination of weather and infrastructure issues.”

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Is British Airways providing better customer service or are they stalking you?

Service Untitled

Possibly Related Posts: Transportation Security Administration criticized for poor customer service It seems that even the TSA is under scrutiny as. Customer service for Web users? Passengers on JetBlue angry over poor customer service JetBlue Flight 504 from Fort Lauderdale, Florida to Newark, New.

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What Motivates Government to Provide Better Customer Service?

CSM Magazine

Probably one of the most poignant examples of government customers exclaiming that they are fed-up with poor customer services was the fervor earlier this year with the Transportation Services Administration (TSA). When it’s shouted across social media.

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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees. The contact center as a concierge.

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Why Talent Upscaling is the Main Focus of BPO Philippines This 2021

Magellan Solutions

Even if your agent didn’t resolve the issue, more than 50% of customers said they will still use your company if they feel that agents help them in the best way they can. 36% of customers say that one of the most frustrating aspects of poor customer service experience is agents’ lack of knowledge to resolve issues.