Second to None

OCTOBER 9, 2018

However, simply having the option of buying your product online is not enough based on current consumer expectations. If you are not aligning your eCommerce brand experience with the rest of your consumer touchpoints, it will be challenging to retain a positive brand perception.

Abandon Rate 67

Abandon Rate Online Experience Ecommerce Customer Centricity 67

InMoment XI

JANUARY 4, 2024

It encompasses the in-store experience just as much as it does the online experience. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

Hero Digital

NOVEMBER 26, 2018

By combining data from individual customer preferences and purchases, its AI can offer related items or groups of products regularly bought together. Now the company is scaling beyond the online experience to integrate Alexa searches and Amazon Go store purchases to track customer shopping trends and offer products across channels.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. Only then you can ask about the most critical touchpoints, if needed.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337