InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Kustomer

NOVEMBER 4, 2020

Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. Data, Data, and More Data.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Natalie Petouhof

OCTOBER 19, 2016

The software also creates seamless, online experiences with a knowledge base that learns from every interaction, enabling them to match content to consumer intent, which results in higher conversion rates. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45

delighted

NOVEMBER 19, 2019

Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience. Here’s a quick rundown of how you can gather feedback in-store and online. Investing in customer experience pays off big. An amazing experience generates promoters.

Retail 40

Retail Feedback Survey Ecommerce 40

SurveySparrow

OCTOBER 14, 2020

On average, PPC returns $2 for every $1 spent which equates to a 200% ROI rate. In fact, email marketing still delivers a higher ROI than any other marketing channel. An Enhanced Digital Experience is Key. All things considered, the thing customers want most is an enhanced and optimized experience. Run a PPC Campaign.

Marketing 59

Marketing Social Media Chatbots Advertising 59

Lumoa

JUNE 26, 2023

Most omnichannel customer experience challenges can be solved by continually measuring customer satisfaction metrics and taking quick actions based on the insights. Key Metrics to Track Omnichannel Strategy Success Customer satisfaction drives omnichannel strategies and influences the sales, revenue, and ROI of marketing campaigns.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 100

Social Media Customer Experience How To Infographics 100

Retently

AUGUST 22, 2018

On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Plotting NPS score on the importance-performance graph helps businesses discover hidden bottlenecks and improve the overall customer experience.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Natalie Petouhof

SEPTEMBER 19, 2016

And millennials take online action all the time! 47% write about good online experiences. 70% would create a video and post it online or write a review about their experience with a company. Here’s some stats: 75% created a profile on a social networking site. 55% visit those sites once/day.

Wireless 40

Wireless Social Media Contact Center Study 40

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Their convenient online experience for selection and shipping is also rated highly by customers. The answer isn’t acquiring two new customers.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. per person net.

ROI 105

ROI Multi-Channel Video Entertainment 105

Beyond Philosophy

JANUARY 12, 2022

Working with Google, the platform makes it faster to implement this technology with customizable solutions for an online experience that reflect the needs of the retailer’s customers. . Therefore, knowing the behavioral science aspects of Customer Science is essential, followed by the measures that report your ROI. .

Strategy 139

Strategy Retail Contact Center Customers 139

LiveChat

DECEMBER 6, 2017

how you can improve their online experience. In the retention stage, people are wondering if there is any ROI of their investment. During support calls people are reaching out to you to ask you questions because there is something that is not clear to them. Outline your customer journey map. is their data accurate.

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44