Not Just Another Blog Post on How to Improve Customer Experience
InMoment XI
OCTOBER 4, 2023
Moving from “What” to “Why” I still have far too many discussions with clients and prospects who ask me what their net promoter score (NPS) goal should be or what does a blip in their customer satisfaction score (CSAT) mean to their business. I have to put on my best poker face (which I do not have!)
Let's personalize your content