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How to Run a Customer Journey Mapping Workshop

Genroe

Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success. The post How to Run a Customer Journey Mapping Workshop appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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CX Obsession Fall 2018: Seattle

AskNicely

New for Seattle, we’re also hosting an NPS Masterclass as a free pre-event workshop. Our Net Promoter Score experts will be there to guide you through one of two tracks: Beginner or Advanced. All are welcome, but seats will be limited for this hands-on workshop so reserve your spot early !

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Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

For example, if you get an improvement in a Net Promoter Score (NPS)® 1 , even if it isn’t the score you want eventually, you should celebrate it. Not only is it good for morale, but it is also excellent motivation to keep working for that higher score goal. NICE Systems, Inc., and Fred Reichheld.

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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. But explaining how you measure Net Promoter Score (NPS) and how that can help predict how happy and loyal customers will be is helpful.

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New resources available from SuiteCX

SuiteCX

Ever wonder why there is such a gap between all the hard work you do in getting your Voice of the Customer and Net Promoter Scores to yield a documented result? Running an agile customer journey workshop agenda, prep and tips. View Document. Running an Agile Customer Journey. View Document.

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The Complete Guide to Mastering Contact Center Analytics

InMoment XI

Comprehensive training programs, workshops, and regular feedback sessions can ensure that every team member is aligned with the analytical vision. By zeroing in on pivotal metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), businesses can tap into the pulse of their customers.

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Service Blueprinting and the Next Normal

Experience Investigators by 360Connext

Here’s a tip that will save you time: When mapping your front stage actions, use existing resources — like your customer journey map or Net Promoter Score (NPS) feedback — as points of reference for your blueprint. A workshop preparation checklist. Click To Tweet. A service blueprint template worksheet.