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5 Ways to Leverage Net Promoter Score to Boost Customer Retention

InMoment XI

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What Is Net Promoter Score? From this, you can place your customers on a scale, where anyone who answered between 0-6 is a detractor, 7-8 is passive, and 9-10 are promoters.

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Thoughts on the Net Promoter Score

InMoment XI

In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the net promoter score and the importance of managing the customer experience. Are you managing, or just measuring your customers’ experiences? You can watch it below. View Article

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How to use the Net Promoter Score® (NPS®) metric

GetFeedback

Simplifying CX YouTube series video on how to use the NPS metric.

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Video – 3 Net Promoter Score (NPS) Mistakes Every Company Makes

Michel Falcon Experience

In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Introduce Net Promoter Score during employee onboarding for all positions.

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5 Ways to Increase Your Net Promoter Score Response Rate

Michel Falcon Experience

I take it that you clicked on this video because your company is using Net Promoter Score. I’m Michel Falcon and in this video, I’m going to share 5 ways to increase your response rates to 60% or greater. I was first introduced to Net Promoter Score in 2008 when I was working for 1-800-GOT-JUNK?

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Looking to Update Your Customer Experience Program? Here’s How.

InMoment XI

Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. In this video, our Senior Director of Strategic Insights Funda Whitaker paints a clear picture of how XI Blueprint can get CX programs “unstuck.” Watch it here !

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How to Leverage Net Promoter Score to Boost Customer Retention

Wootric CX Blog

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What is Net Promoter Score? What is a good Net Promoter Score? Because it’s possible to have a negative score if you have more detractors than promoters).