Brad Cleveland Blog
JANUARY 16, 2020
When customers are clearly upset? Here are some time-tested tips: If your organization messed up, acknowledge it in a sincere way—and in plain language. How often as … Continue reading → The post Time-Tested Tips for Handling Tough Contacts appeared first on Brad Cleveland.
Brad Cleveland Blog
JANUARY 16, 2020
When customers are clearly upset? Here are some time-tested tips: If your organization messed up, acknowledge it in a sincere way—and in plain language. How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) As writing …
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Customers That Stick
NOVEMBER 10, 2014
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. Twenty four tips to make it easier for them. ” 6 tips to help you answer this.
Brad Cleveland Blog
JANUARY 16, 2020
When customers are clearly upset? Here are some time-tested tips: If your organization messed up, acknowledge it in a sincere way—and in plain language. How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) As writing …
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