Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. Learn more about employee engagement and #mobile in the #cctr Click To Tweet.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Customers That Stick

NOVEMBER 10, 2014

If you are involved with customer experience at any level, you have likely heard the word “omnichannel” so many times in the last few years that you are seriously considering naming your next pet Omni. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Natalie Petouhof

FEBRUARY 22, 2016

By joining Contact Solutions’ strong self-service capabilities with its advanced customer analytics, engagement management and workforce optimization solutions, Verint is extending omnichannel engagement across the enterprise. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Call Flow 40

ShepHyken

NOVEMBER 4, 2016

With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries. Real-time Assistance: Providing customer service through live assistance is one of the best ways to glorify your customer experience. These organizations cater to.

Social Media 48

Social Media Mobile Customer Service Innovation Analytics 48

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72