Is the Net Promoter Score Metric Outdated?
Retently
OCTOBER 16, 2023
That makes the Net Promoter Score, as of 2023, 20 years old — an eternity for a customer success metric in the fast-paced world of technology. As a result, it’s understandable that some people might view Net Promoter Score as an outdated, overexposed, and overused system. The post Is the Net Promoter Score Metric Outdated?
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