NICE inContact

MAY 6, 2019

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. With CXone, Gant Travel quickly transformed a negative customer experience to an extremely smooth, efficient one.

Travel 145

Travel Contact Center Wait Times Customer Satisfaction 145

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

JANUARY 10, 2024

And is it her fault or the manager who oversees the ticket counter agents? There are at least three lessons we can learn from this story: Laziness: That should never be an excuse for providing poor customer service. If the agent really was lazy, shame on her for taking a job where she supports customers.

Travel 90

Travel Customer Service Airlines Poor Customer Service 90

Forrester's Customer Insights

MARCH 28, 2024

Last week, SITA, the multinational IT company supporting the air travel industry, announced it would be the lead investor in the Series A funding in Indicio, a decentralized digital identity solution provider.

Travel 28

Travel Industry Company Trends 28

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

NetBase

JUNE 11, 2020

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!

Travel 60

Travel Airlines Consumers Hotels 60

InMoment XI

NOVEMBER 16, 2023

The workshop gathered professionals from diverse sectors such as retail, travel, services, grocery, and healthcare. An evaluation of roles within the organisation sheds light on various aspects, including customer interactions, management visibility, team composition, and potential upselling opportunities.

Healthcare 596

Healthcare Culture Travel ROI 596

Russel Lolacher

DECEMBER 4, 2019

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently. And so it begins….

Travel 72

Travel Airlines Transportation Tourism 72

CSM Magazine

APRIL 16, 2024

Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle. Streamline Your Wardrobe Management: Laundry & Dry Cleaning The weekly mountain of laundry need not eat into your leisure time. Turn to on-demand laundry and dry cleaning services to manage the chores.

Tips 52

Tips Management Transportation Exercises 52

BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean?

Financial 105

Financial Tips Management Social Media 105

TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. For day-to-day inventory management operations, it’s hard to control what you can’t see. How AI enables self-service in CPG inventory management. But keeping up with demand is only one part of the sales equation.

Self Service 152

Self Service Management Consumers Analytics 152

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality.

Travel 61

Travel Contact Center Hospitality Innovation 61

TechSee

JANUARY 10, 2022

Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. The global housing management industry is thriving and expected to grow from $15.10 There are more than 300,000 property management companies in the US alone. Rental property management.

Management 109

Management Self Service Technology Video 109

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 64

Travel Airlines Government Guidelines 64

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

Customer Enthusiast

NOVEMBER 29, 2019

Increasingly, travelers are reading hotel reviews before deciding where to spend their travel dollars. Research suggests that the average person reads about seven reviews before making a decision and 33% of travelers reported changing their hotel booking plans after reading online reviews.

Management 70

Management Hotels Travel Customers 70

COPC

OCTOBER 31, 2022

Transform Vendor Management into Partnership Success. So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. This means that the traditional vendor management approach needs to evolve. See The State of Contact Center Vendor Management PDF. Centralized Vendor Management.

Management 79

Management Government Contact Center Metrics 79

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. The post Travel Customer Care Excellence, Informed by Social Listening appeared first on NetBase.

Travel 56

Travel Customer Care Hotels Touchpoint 56

Storyminers

JULY 7, 2020

What’s the most important thing contact center managers should prepare for in 2017? He is StoryMiners’ founder and managing partner; and a world-class expert on experience, strategy, and story which has helped over 700 organizations in 25 countries earn over $1.6 He travels practically everywhere from Atlanta.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

CSM Magazine

AUGUST 5, 2022

Customer service managers are responsible for overseeing customer service in an organization. Customer service manager jobs are typically available in large organizations that have a customer service department. Some customer service manager positions may also be available in small businesses. Customer Service Qualifications.

Customer Service 99

Customer Service Management Leadership Financial 99

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 61

Travel Self Service Hotels Hospitality 61

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. They don’t only help you save time but even save money in the long-term, something office managers need the most! 5 SaaS tools office managers should be using this year. TravelPerk – best for travel.

Tools 52

Tools Management Travel Transportation 52

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Maru Group

APRIL 22, 2021

By Vik Sood, Senior Vice President, & Patrick Tillman, Senior Research Manager, Consumer Goods and Services | April 22, 2021. Continuing with our 3-part series on HENRYs, those High Earners who are Not Rich Yet, we discuss a topic that appears close to the hearts of this group – Travel.

Travel 52

Travel Hotels Financial Groups 52

CSM Magazine

OCTOBER 21, 2020

Read on to learn how to manage your mail. So, how do you deal with snail mail if you travel often? You have no reason not to update your reminders in case you are about to travel. Ever wondered what you’d do if, when on a trip, someone decided to take a peek into your mailbox? Consider A Virtual Mail Delivery Service.

Travel 52

Travel How To System Communication 52

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. After many years as a manager in customer-facing roles, in 2014 he turned his professional life upside down. People, travel, music lover, and rugby-addicted because life is oval.

Insurance 109

Insurance Consulting Travel B2B 109

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

ShepHyken

AUGUST 13, 2021

By addressing the issue head-on and apologizing to diners who traveled to their local store to find it closed, the bitter experience quickly turned into a comical one. The post Guest Post: How Can PR Crisis Management Shape Customer Experiences? The poster was first printed in British newspapers, Metro and The Sun. .

Social Media 141

Social Media Customer Experience Management Chatbots 141

Forrester's Customer Insights

MARCH 2, 2021

Pretty soon, we’re going to start booking business travel again, but after the initial endorphin release, how much will we have learned from selling in a WFH world? In his latest blog post for Forrester, Peter Ostrow shares his thoughts on how sales leaders can find the right balance of the “next normal.”.

Travel 57

Travel Sales Strategy Management 57

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? Email performance was particularly poor with only two successful answers received by travel brands - and one those took over 7 days.

Travel 49

Travel Brands Airlines Customer Experience 49

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. But even these leading travel brands can do better. Furthermore, travel businesses need to better understand and react in real-time to the needs of their customers.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 48

Travel Self Service Hotels Hospitality 48

Customer Bliss

AUGUST 15, 2017

In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first.

Travel 204

Travel Industry Hotels Customer Journeys 204

Eptica

JUNE 8, 2016

The state of UK travel customer experience. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. The one glimmer of hope came from the performance of travel companies on the web. Published on: June 08, 2016.

Travel 48

Travel Airlines Customer Experience Social Media 48

GlowTouch

JANUARY 28, 2020

Contact Center Account Manager. Position Summary: The Contact Center Account Manager is responsible for developing and managing key client relationships, with a focus on client satisfaction, retention and growth. Responsible for proactively providing performance updates to the client and GlowTouch management. LET’S TALK.

Contact Center 52

Contact Center Management Travel Customer Care 52

John Paul

JULY 29, 2020

Michael Roque is the General Manager of John Paul Toronto. You are the General Manager of John Paul Canada in Toronto. February 2018 is when I started with John Paul as General Manager, Canada. We continue to evolve, adapt and make adjustments with the ever-changing status of the travel industry. Hello Michael!

Management 52

Management Hospitality Travel Entertainment 52