Kapta Customer Success

JANUARY 3, 2023

Account managers can’t succeed by flying solo. Customer retention and growth is a team sport that doesn’t work when done in isolation. Trying to do it alone is a losing proposition that keeps you stuck in vendor status in the eyes of the customer.

Sports 40

Sports Management Customer Retention Customers 40

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

Experience Matters

MARCH 13, 2016

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference.

Sports 120

Sports Conference Analytics Management 120

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., Open door policy as a manager: Crucial. The Syracuse tie and her path onward.

Sports 142

Sports Customer Experience Hospitality Retail 142

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Conference Resources 296

NetBase

AUGUST 14, 2020

As sports leagues are restarting, there’s a whole new world to sort out not only logistically, but on the business side. Sporting events will not have any fans there to cheer their favorite teams on, at least not any time soon. We’ll explore how this looks for each sport, including: Online viewership stats for each league.

Sports 64

Sports Advertising Trends Social Media 64

CSM Magazine

JULY 20, 2021

Technology advancements in sports have dramatically increased the quality of our favorite contests. Many technological advancements in sports, such as heart rate monitors, complex analytics, and safety equipment, have enabled athletes to achieve at levels previously inconceivable and unimaginable. Connectivity Improvement.

Sports 52

Sports Training Social Media Exercises 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Optimove

NOVEMBER 29, 2022

Legendary Liverpool manager, Bill Shankly famously said, “ Some people believe football is a matter of life and death, I am very disappointed with that attitude. So, it makes sense and is quite intuitive to assume that sports bettors worldwide will support their own country and bet on their own team at higher rates during the World Cup.

Sports 52

Sports Gamification Groups Trends 52

CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Here are a few tips to keep in mind when running an online sports betting business. Instil Service at Every Level.

Sports 52

Sports Customer Service Loyalty Programs Tips 52

IntouchInsight

JULY 29, 2021

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and inform future initiatives.

Measurement 274

Measurement CEM Strategy Customer Experience 274

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. As any fan knows, sports represent more than competition. Cultural Context.

Sports 52

Sports Engagement Marketing Entertainment 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports Entertainment Video Multi-Channel 52

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. Attitude adjustment.

Sports 69

Sports Sales Social Media Training 69

Forrester's Customer Insights

AUGUST 28, 2023

Insider threat struck the world of professional sports recently when an employee of the NBA team the New York Knicks allegedly shared proprietary information with another NBA team, the Toronto Raptors.

Sports 49

Sports Competitive Advantage Data Management 49

NICE inContact

OCTOBER 24, 2019

But maybe there is a happy medium for your agents - like when you are playing your favorite game or sport and completely lose track of time. For contact center agents, it sometimes feels like either the workday drags on or it flies by with a flash. Some people refer to that phenomenon as “being in the.

Contact Center 120

Contact Center Sports Management Call Center 120

NICE inContact

OCTOBER 31, 2019

But maybe there is a happy medium for your agents – like when you are playing your favorite game or sport and completely lose track of time. So, let’s breakdown “flow” into a few tactical strategies that can be used in a modern call center utilizing performance management software. In positive psychology it is known as “flow.”

Contact Center 136

Contact Center Management Call Center Sports 136

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Experience Management (XM) encompasses CX + EX + PX. This is the heart of experience management!

Metrics 62

Metrics Management Effort Score ROI 62

Gravy Analytics

AUGUST 1, 2019

Attending sports events in stadiums is among one of the most enjoyable experiences of life. The management staff and owners of stadiums have noticed the issues and begun upgrading their stadiums. The post 4 ways IoT can improve the experience in sports stadiums appeared first on Gravy Analytics.

Sports 40

Sports Analytics Consumers Technology 40

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Fan engagement is a wake-to-sleep business and requires better, and smarter, mobile, social, and digital-led environments to keep fans coming back to the stadium and being full-fledged members of the sports/team community.

Sports 50

Sports Technology Engagement Wireless 50

BlueOcean

MARCH 19, 2024

In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way. Leverage a cloud-based project management platform to keep the transition on track.

Customer Care 177

Customer Care How To Sports Case Study 177

Gainsight

JANUARY 8, 2021

Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Jackie does not consider herself a typical Product Manager. Internal Team Alignment.

Sports 52

Sports Effort Score Tips Analytics 52

NICE inContact

SEPTEMBER 7, 2021

I recently placed an online order for a new fishing line from a sporting goods store, whose previous point of contact consisted of just a voice line (and an online presence of a Facebook page with the occasional picture of the trophy bass).

Contact Center 184

Contact Center Sports Omni-Channel Management 184

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. By adopting a mindset emphasizing accountability, employees, managers, and decision-makers go beyond competence and into elite performance for their customers. I know you will enjoy this episode!

Sports 78

Sports How To Exercises Culture 78

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Be Authentic and Inspire Your Team. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience Travel B2C 197

NetBase

JANUARY 23, 2019

Maritza Moreno (Manager, Data Marketing & Science) and Mary Smith (Senior Analyst, The Marketing Arm) talk about how NetBase social listening enhances their offerings across their diverse industries, from sports marketing to experiential marketing to talent buying.

Sports 40

Sports Marketing Industry Data 40

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. The campaign has evolved throughout the month with relevant advertisements and activations around iconic sporting events.

Brands 191

Brands Sports Advertising Social Media 191

Integrity Solutions

FEBRUARY 27, 2023

Great sales managers are required to become great coaches. Great sales managers know that everyone in their organization takes a cue from them. In many sales organizations, managers who rise up through the ranks view themselves as “super reps”—but they would do better to become super coaches instead.

Sales 63

Sales Management Culture Leadership 63

ThriveableBiz

JANUARY 26, 2021

It gives them information on how to manage themselves. It helps the team manage, you know, each other as they go through this process. and the manager has other things to do, like manage the business and, and kind of keep, uh, you know, keep attention on other things. Um, lots of good things happen because of that.

Innovation 52

Innovation Sports System Management 52

Kristina Evey

NOVEMBER 20, 2017

But, the reason I bring up the regatta is how essential teamwork is in the sport of crew. I know, I know, teamwork is in all team sports. There are owners and CEOs, middle management and front line staff. We caught the last part of the colors and the temperatures were crisp and best of all… NO RAIN.

Customer Experience 245

Customer Experience Sports Customers Customer Journeys 245

ShepHyken

SEPTEMBER 19, 2023

Plenty! In any team sport, the goal is to win. That’s where Amazon learned to play great defense, typically managing complaints or issues so well that the company has earned a reputation for amazing customer service. So, what does this have to do with business, specifically customer service and CX? And they still play to win.

Customer Service 136

Customer Service Effort Score Sports Conference 136

Team Support

MARCH 20, 2020

And, for every time there's a remote employee, there's also someone who's tasked with managing a remote team. Here are 7 tips for managing a remote customer support team…. Don’t let the distance turn you into a micro manager. 1) Make sure the right communication channels are in place – Email and phone alone often isn’t enough.

Tips 80

Tips Management Leadership Sports 80

Optimove

APRIL 15, 2024

The concept of position-less play in marketing mirrors that of sports, where individuals excel across various positions rather than being confined to one specific role, fostering agility and adaptability in marketing strategies. This sentiment reflects a trend towards versatility in a sport. These are position-less players.

Marketing 59

Marketing Sports Multi-Channel CRM 59

Michel Falcon Experience

MARCH 10, 2019

Managing employees isn’t hard! I believe managing employees isn’t as hard as we make it out to be. We simply need to adhere to some sound employee management tips and strategies to become great companies. I’ve come a long way in my leadership ability to manage a team. I’m not saying this to shock and awe you.

Tips 112

Tips Management Culture Meeting 112

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events. The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Effort Score 52

AWS Machine Learning

JUNE 24, 2022

AWS offers a wide range of services to manage and run ML workflows, allowing you to select a solution based on your skills and application. Open-source tools, such as Apache Airflow —available on AWS through Amazon Managed Workflows for Apache Airflow —and KubeFlow , as well as hybrid solutions, are also supported.

Management 85

Management Training Sports Resources 85