Performance Management Takes Your Reporting to the Next Level
MARCH 13, 2019
I’m often asked the question, “I already have reporting. Why would I get a performance management tool as well?” Similarly, while reporting and dashboards provide a plethora of information, and you can eventually get the insights and data you need, it might take manual exporting, data manipulation and analysis to get there. When I worked in a contact center, there was a complicated projections report that we presented to the leadership team every Monday morning.