article thumbnail

Not Just Another Blog Post on How to Improve Customer Experience

InMoment XI

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Don’t get me wrong, metrics matter, but solely focusing on score management can lead to program stagnation. However, your initiatives should all be measured with a financial lens to enable you to track your return on investment.

article thumbnail

4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine

InMoment XI

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.

ROI 493
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Ways a Quick Service Restaurant Chain Refreshed a Stale Customer Experience Program

InMoment XI

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. But, priorities aren’t chosen solely from data. InMoment also measures brand loyalty drivers such as friendliness, food quality, and cleanliness.

article thumbnail

Experience Improvement 101: What You Need to Know About InMoment’s Mission

InMoment XI

Despite increased investment, experience management programs have plateaued. Because experiences don’t need to be managed or measured , they need to be improved. approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible.

article thumbnail

Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.

article thumbnail

Must-Have Customer Experience Management Skills for CX Professionals

Lumoa

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. But surveys do have a place in your Customer Experience Management program.

article thumbnail

Sales Training Metrics That Matter

Integrity Solutions

Here are the sales training metrics you should be using to measure your success. For your investment in sales training to pay off in terms of a tangible return on investment, you must begin with the end in mind and make measurable goals part of the discussion upfront. How to Determine Sales Training Metrics.