Not Just Another Blog Post on How to Improve Customer Experience
InMoment XI
OCTOBER 4, 2023
Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Don’t get me wrong, metrics matter, but solely focusing on score management can lead to program stagnation. However, your initiatives should all be measured with a financial lens to enable you to track your return on investment.
Let's personalize your content