CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Innovation Social Media Healthcare 52

CSM Magazine

SEPTEMBER 1, 2022

Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges. In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. CSM Magazine.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Magazine, Forbes, U.S. Mike is a frequent contributor to the Contact Center Pipeline magazine and a member of their Advisory Board.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Read the article to learn about the major trends driving this new thought process , including: How Cloud technology has leveled the playing field for all apps. Astea Chief Operating Officer David F.

Government 72

Government Software Leadership Trends 72

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

eGain Blogs

FEBRUARY 29, 2024

One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

CRM 72

CRM Innovation Customer Engagement Report 72

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Some of this occurred through collaboration and technological optimisation – also anticipated. Technological Innovation. You can see the full list of winners here. Not anymore. Personalisation.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.

CRM 40

CRM Innovation Technology Customer Service 40

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Read the article to learn about the major trends driving this new thought process , including: How Cloud technology has leveled the playing field for all apps. Astea Chief Operating Officer David F.

Government 50

Government Software Leadership Trends 50

CSM Magazine

FEBRUARY 20, 2024

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. Such technological advancements are integral in creating a more engaging and interactive betting environment.

Sports 52

Sports Innovation Technology Customer Service 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

Alliance by IFS

NOVEMBER 14, 2017

Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models . Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. ” To read the full press release, click here.

Innovation 50

Innovation Technology Software Leadership 50

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology Policies System 52

CSM Magazine

OCTOBER 11, 2023

Modern technologies have changed the surface of online betting sites. Which technologies improve security The official site of the PinUp Bet implemented several sophisticated technologies to make sure the site will be well-protected from possible hijacks. One of the best examples of that is the Pin Up betting website.

Technology 52

Technology Exercises Financial Measurement 52

CSM Magazine

MAY 5, 2023

The reality is that all of us will have to fight harder to win the hearts and minds of our customers over the coming few years, and that of course means a renewed focus on the people and technologies that drive your service delivery.

Technology 52

Technology Customer Service Self Service B2C 52

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I

Customer Service 62

Customer Service Tips e-support B2C 62

CSM Magazine

JANUARY 27, 2023

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management. Get ready to dive into the world of technological advancements in business operations and discover what innovations have been made!

Consumers 52

Consumers Technology Management Self Service 52

Oracle

OCTOBER 9, 2018

There’s an entire universe of customer experience technology that’s sprung up around the most chilling holiday of the year – Halloween. Check out these three ways you can enhance your Halloween with the latest goosebump-inducing technology. Up your pumpkin game. Spooky tech to haunt your home.

Technology 74

Technology Customer Experience Trends Customers 74

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

CSM Magazine

MARCH 6, 2023

Localz , leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience. Sarah Willcox-Jones, Director of Repairs at Lewisham Homes, said: “We look forward to seeing the difference this technology makes to our residents.

Technology 52

Technology Innovation Retail Feedback 52

NICE inContact

APRIL 16, 2019

Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. His previous weekly technology column in The Guardian brought him notable recognition and tech-savviness!

Interaction 136

Interaction Technology Contact Center Trends 136

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Self Service 98

Self Service Technology Chatbots User Experience 98

ShepHyken

FEBRUARY 25, 2024

As the technology gets better, cheaper and easier to use — a far cry from the stiff, robotic chatbots of just a year or two ago — more companies will embrace it. Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

Alliance by IFS

OCTOBER 11, 2018

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. According to Field Technologies’ recent report, the best way to set yourself apart is by providing a superior customer experience.

Technology 72

Technology Self Service Customer Experience Report 72

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. We look forward to working with Marriott as weenable them with technology to build longer-lasting, more profitable relationships with their guests.”

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

JANUARY 10, 2023

For betting sites, customer experience technology is becoming a key factor in the success of their business. Explore this article to discover how these technologies are transforming online gambling into something more immersive than ever before. Personalized systems. Cyber-security software. Promote responsible gambling.

Technology 52

Technology Customer Experience Video Analytics 52

Oracle

OCTOBER 24, 2018

Continuous improvement in screening technology can increase early detection numbers, as can awareness campaigns and apps that aim to educate the public about the disease. Here are some recent technologies that have improved breast cancer awareness. Improvements in screening technology. Educational mobile apps.

Technology 40

Technology Social Media Advertising Video 40

CloudCherry

SEPTEMBER 11, 2019

Add in some straight-forward conversation (with our own James Gilbert) about The Candidate Experience, ‘Hard Stuff’ vs. ‘Soft Stuff’, monetary and non-monetary incentives for employees, and the role technology takes in the whole process, and you’ve got yourself one deliciously instructive cocktail. And, of course, we had to ask.

Customer Experience Professionals 199

Customer Experience Professionals Employee Experience Leadership Course 199

Advantage Communications

APRIL 13, 2020

In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers expect to either see or use messaging apps when talking to a business. Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service.

Chatbots 98

Chatbots Customer Service Study Consumers 98

Natalie Petouhof

AUGUST 31, 2022

In her endeavors, Natalie has focused on the interplay between the evolution of technology and who we are as humans. As a speaker and participant at Singularity University, she’s captivated by the rapid advancement and impact of exponential technologies and how they are reshaping our lives and businesses.

Entertainment 52

Entertainment Consulting Conference Customer Centricity 52

CSM Magazine

JULY 20, 2022

Digital transformation is all about technology. It’s about taking existing business processes and trying to merge them with new technology in a way that will improve output and efficiency. Technology is useful. Technology is just straight up better for some uses then people, faster and less prone to errors.

Technology 59

Technology Innovation Wireless Government 59

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology Leadership Industry 52

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.

Technology 52

Technology Self Service Chatbots Analysis 52

Oracle

OCTOBER 3, 2018

That’s no longer the case, thanks in large part to apps like Yankee Magazine’s Leaf Peepr. The post 3 Ways CX Technologies Are Changing Fall Activities appeared first on SmarterCX. The fall is a great time to enjoy nature before winter descends and locks you indoors for several months.

Technology 49

Technology Fashion Report Connections 49

CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Self Service Average Handle Time Analytics 59