Do Your Customers Talk About Your Products or Your Ads?

CX Journey

Image courtesy of Carli Jean Are you delivering a great customer experience - or are you just relying on advertising to create awareness and sell your products? On the eve (sorta) of the biggest day of the year for the advertising industry (OK, for commercials.

Technology Failures That Are Hindering Remote Working

CSM Magazine

A new report lifts the lid on the top issues causing blocks to successful remote working – at a cost estimated to represent as much as $20,000 (£15,800) per worker for some firms. Investment challenges to mobility were said to be: Data and file security.

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4 Reasons Why Your Business Needs a Mobile App

CSM Magazine

Not only are consumers using their smartphones and tablets to browse the internet, but their app usage is increasing rapidly; investing in an app could be the solution to increase your business’ offering. to search for similar outfits on the ASOS database.

Time Inc. Acquires MySpace: It’s All A bout the Customer Data

Natalie Petouhof

who is the owner of Time, Fortune, and People magazines, has acquired Viant. There is a large return of visitors from MySpace’s mid-2000s –particularly on Thursdays. Many people have old digital photos stored on the site, which they retrieve for “ Throwback Thursday.” It’s a popular social media ritual in which people post retro photos on social media. Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

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Customize Your Customer Experience For Each Generation

Storyminers

On the other hand, baby boomers care less about discounts, so try to reach them on an emotional level instead. If you need to reach multiple generations, understand that the way older people absorb content is different from someone raised on social media.

How to Customize Your in-Store/Online Customer Experience to Appeal to Different Generations

Storyminers

On the other hand, baby boomers care less about discounts, so try to reach them on an emotional level instead. If you need to reach multiple generations, understand that the way older people absorb content is different from someone raised on social media.

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Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

I picked up on two things right away. If you do not want me to pick on you by asking you to chat with me in front of your colleagues, don’t look me in the eye. Uh, cause if I see eyes on me, then it’s telling me that you want me to engage you.

The Definitive Guide to Chat Bot Strategy

Bold360

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. More on those features later. What’s more, failing to get it right has detrimental effects on the customer experience.