InMoment XI

JULY 17, 2012

Once there you will see the bronze statue of Hachiko, an Akita, that is the epitome of owner loyalty. If you ever have a chance to be in Japan, go to the Shibuya Station. If you know the story, the owner met the dog at the end of each day at the station and even. View Article

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Loyalty Metrics Video 200

Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. minutes and 3.5

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Video Retail Communication Course 235

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

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Customer Centricity Video Feedback Customers 59

InMoment XI

MARCH 23, 2015

Is discounting killing loyalty? In this short video, Stephan Thun, CEO of MaritzCX EMEA, on what retailers might learn from automotive brands in terms of delivering a relevant and consistent experience. You can watch it below. Look out next week for the final interview in the series when Stephan shares more thoughts on. View Article

Loyalty 200

Loyalty Automotive Retail Video 200

NobelBiz

OCTOBER 23, 2020

The post VIDEO: Better than Average Every Time Leads to a Lifetime of Loyalty appeared first on NobelBiz®. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

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Video Loyalty Call Center Customer Service 52

ShepHyken

APRIL 18, 2018

Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. But, when it comes to a loyalty program , that is going to drive repeat business, there are three types. Is one type of loyalty program better than the other?

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Loyalty Programs Loyalty Airlines Video 90

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

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Innovation Loyalty Chief Customer Officer Hospitality 221

LoyaltyPlus

FEBRUARY 27, 2023

It has become vital for companies to have a strong social media presence in order to build and maintain brand loyalty. One way in which social media influences brand loyalty is through the ability to create a personal connection with consumers. There is no getting around the impact that social media has had on brand loyalty.

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Social Media Loyalty Advertising Customer Relationship Management 52

InMoment XI

JULY 5, 2022

To do this, you need to have a guest experience solution that allows you to listen to customer feedback on any and every possible channel, including: Review sites Social media In-App feedback Third-party delivery reviews Direct survey feedback Microsurvey feedback Employee feedback Call center data Video feedback And more!

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Guest Experience Brands eBook Multi-Channel 493

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Keeping customers is a company-wide effort; here are five ways to build your customer’s loyalty. Instill a sense of kinship and loyalty in your customers, and you’ll have a fan for life. Reward their loyalty.

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Ecommerce Loyalty Brands Rewards Programs 119

CSM Magazine

JUNE 27, 2023

It makes sense then that promoting customer loyalty should be on every business’s to-do list. While there are plenty of ways to improve loyalty, one of the easiest and most successful is ensuring your customer service delivers the best possible experience. In turn, this will increase satisfaction and promote loyalty.

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Loyalty Customer Service Loyalty Programs Customers 52

InMoment XI

MAY 3, 2022

Providing channels other than traditional surveys for customer feedback—like video, microsurveys, or speech—can help your insurance CX program reach a wider range of the customers you’re trying to cater to. If they don’t believe your business is improving customer satisfaction efforts overtime, then their loyalty will dwindle.

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Insurance Tips Data Return on Investment 493

InMoment XI

MARCH 6, 2015

In this short video, Stephan Thun, CEO of MaritzCX EMEA, discusses customer experience in the context of different markets across the world. Look out for more next week when we ask Stephan if discounting is killing loyalty. Is customer experience of equal importance across all markets? You can watch it below.

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Video Marketing Customer Experience Loyalty 200

InMoment XI

MARCH 6, 2015

In this short video, Stephan Thun, CEO of MaritzCX EMEA, discusses customer experience in the context of different markets across the world. Look out for more next week when we ask Stephan if discounting is killing loyalty. Is customer experience of equal importance across all markets? You can watch it below.

Video 200

Video Marketing Customer Experience Loyalty 200

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. If there is something that is a non-negotiable to creating customer loyalty, it is a consistent and predictable experience – one that customers can count on every time they do business with you. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service.

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Video Customer Service Customer Experience Customer Service Training 121

NobelBiz

OCTOBER 12, 2021

Jason thinks you can gain a customer’s loyalty by providing them the wisdom your company embodies through knowledge and information. The post Video: How Have Customer Expectations Changed? Putting the customer at the forefront of your business, instead of always having a monologue, can make a difference in a customer’s journey.

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Customer Expectations Video Loyalty Customers 52

Optimove

AUGUST 24, 2023

Let’s explore how to drive loyalty at each stage: Activation Stage: Building the Foundation: The activation stage marks the start of your relationship with customers. This email should highlight key plan features and offer links to helpful video tutorials, ensuring customers start their journey on the right foot.

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Loyalty Marketing Rewards Programs Loyalty Programs 40

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

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Loyalty Programs Loyalty Net Promoter Score Gamification 96

InMoment XI

JANUARY 10, 2024

It not only offers diverse channels but integrates them seamlessly, creating a unified and customer-centric approach that fosters satisfaction and loyalty. Live Video Call Option: The customer support representative, recognizing the sensitivity of the issue, suggests initiating a live video call through the mobile app.

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Contact Center Omni-Channel Customer Satisfaction Retail 260

PK

NOVEMBER 3, 2021

The world’s #1 CRM and loyalty services firm Salesforce and PK are joining forces for an exclusive video series on leading with loyalty. The post Loyalty leaders, episode one: State of retail appeared first on PK. In episode one, we dive into the […].

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Retail Loyalty CRM Video 40

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Customer Loyalty Statistics 2020 You Shouldn’t Miss.

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Loyalty Loyalty Programs Social Media Retail 109

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Gamified Loyalty Programs The world loves games, and e-commerce is no exception. Gamification is like the sprinkle of excitement atop the cake of shopping.

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Loyalty Engagement Customer Engagement Omni-Channel 52

SAP Customer Experience

JANUARY 11, 2022

Welcome to Upscale Unleashed, a monthly video series introducing some of our favorite, recently released SAP Upscale Commerce features. We aim to inspire you with art of the possible e-commerce tactics that win new customers and build ongoing loyalty. And… whether you’re an existing customer or just starting out on.

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Video Loyalty Customers B2C 62

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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e-support Healthcare Multi-Channel Call Center 260

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. A loyalty program isn’t “set it and forget it.”

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Loyalty Programs Loyalty Brands CRM 75

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 423

Customer Experience Social Media Customers Video 423

Alliance by IFS

MARCH 28, 2019

We compiled 3 short videos outlining the three main building blocks that set best-in-class service organizations apart. The role of customers is now more important than ever and top performing organizations understand the importance of creating brand loyalty through personalized customer experiences. No problem.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. This ‘connection’ customers feel increases loyalty and keep them coming back to a trusted relationship. .

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Insurance Video Customer Journeys Customer Experience 52

Michel Falcon Experience

APRIL 12, 2017

Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer loyalty. Team members with the foresight skill set not only earn higher customer loyalty by delivering a better experience but they create comradery with their peers.

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Loyalty Company Call Center Video 122

CSM Magazine

MARCH 8, 2021

According to the research studies, there are numerous people who utilize loyalty coupons when shopping or purchasing goods and commodities in the market. Loyalty coupons are both beneficial to the sellers and buyers. On the other hand, sellers also gain benefits from these loyalty coupons.

Loyalty 52

Loyalty Rewards Programs Advertising Social Media 52

CSM Magazine

JANUARY 20, 2021

To do so, cultivate excellent brand loyalty that will post great reviews of you, your product, and your service. What Is Brand Loyalty? Brand loyalty is best defined as your customers’ tendency to make multiple purchases of your goods and services over competitors. Tips To Cultivate Brand Loyalty.

Loyalty 52

Loyalty Brands Rewards Programs Social Media 52

ERDM

NOVEMBER 13, 2019

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program. image courtesy of CMO.com.

Loyalty Programs 72

Loyalty Programs Loyalty Omni-Channel Brands 72

Provide Support

JANUARY 6, 2020

This is convenience that will drive repeating sales and customer loyalty. (.). The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. Your customers may also use social media or an app on smartphone. Read more. © 2003 - 2017 Provide Support LLC.

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Video Customer Service Social Media Trends 52

GetFeedback

NOVEMBER 25, 2019

Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. You can access the full CSAT video tutorial for free. . Property and Casualty Insurance: 81%. Soft Drinks: 82%. Supermarkets: 78%.

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Customer Satisfaction Industry Effort Score Apparel 293

Optimove

DECEMBER 16, 2018

The post Panel: What Drives Loyalty and How Much Effect DO We Have On It? Optimove Video appeared first on Optimove.

Video 40

Video Loyalty 40

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Keeping customers is a company-wide effort; here are five ways to build your customer’s loyalty. Instill a sense of kinship and loyalty in your customers, and you’ll have a fan for life. Reward their loyalty.

Ecommerce 52

Ecommerce Loyalty Brands Rewards Programs 52

ShepHyken

MARCH 25, 2024

Many of these changes are in response to conveniences adopted during the pandemic, such as home delivery, curbside pickup, on-site digital menus, on-demand video calls with experts and a general urgency to please customers. My Comment: Here is an excellent and robust article on loyalty programs.

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Loyalty Programs Hotels Customer Service Hospitality 76