IntouchInsight

AUGUST 14, 2023

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent theme is additional value for customers.

Loyalty Programs 281

Loyalty Programs Loyalty Report Customers 281

InMoment XI

OCTOBER 31, 2023

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field. Let’s dive in!

Call Center 260

Call Center Strategy Management First Call Resolution 260

BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

SmartMessage Blog

JULY 20, 2023

Building customer loyalty is essential for growth. What Is Customer Loyalty and Why Is It Important? Customer loyalty means a consistent and positive emotional bond between a consumer and a particular brand, company, or product. Customer loyalty definition centers on the bond between a brand and its customers.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Customer experience management or CXM is what you do before, during, and after your customers feel about what you did. And customer loyalty is how your customers feel about what you did over and over again. Why only three?

Loyalty 109

Loyalty Social Media Course Customers 109

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Points and miles are a dominant and popular form of loyalty value. For some brands, issuing your own loyalty currency is certainly desirable.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

eglobalis

NOVEMBER 1, 2023

How to boost customer loyalty in a tough economy - Customer Experience The post How to boost customer loyalty in a tough economy appeared first on Eglobalis.

Loyalty 112

Loyalty How To Customers Customer Experience 112

Beyond Philosophy

OCTOBER 7, 2021

Loyalty is one of the most overused phrases in business today. ” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty. Before we get into the rules, let’s talk about what loyalty is. That’s what loyalty is. Ask Wells Fargo.

Loyalty 173

Loyalty Airlines Banking Customers 173

Beyond Philosophy

DECEMBER 14, 2023

However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. The problem lies in the assumption that ALL repeat business is motivated by loyalty. Let’s begin by defining customer loyalty and inertia. Take a moment to consider to whom in your life you feel loyalty.

Loyalty 89

Loyalty Rewards Programs Loyalty Programs Airlines 89

Team Support

APRIL 24, 2024

That's where the magic of simplified ticket management comes into play. Achieving this satisfaction begins and ends with how effectively a company can manage, respond to, and resolve support tickets. Simplified ticket management means quicker response times, more personalized support, and ultimately, happier customers.

Management 52

Management Loyalty System Software 52

SmartMessage Blog

JULY 13, 2023

Building customer loyalty is essential for growth. What Is Customer Loyalty and Why Is It Important? Customer loyalty means a consistent and positive emotional bond between a consumer and a particular brand, company, or product. Customer loyalty definition centers on the bond between a brand and its customers.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

Beyond Philosophy

DECEMBER 8, 2023

While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. They certainly are, but not all repeat business is a result of loyalty. First, let’s establish clear definitions for customer loyalty and inertia.

Loyalty 89

Loyalty Airlines Consulting Financial 89

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). Convenience: First Among Equals.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Comm100

APRIL 13, 2023

This is where Comm100 Queue Management comes in, helping support teams to streamline their queueing process and enhance customer satisfaction. How does Comm100 Queue Management work? What are the benefits of Comm100 Queue Management? To find out more about Comm100 Queue Management, click here.

Wait Times 143

Wait Times Management Customer Satisfaction Loyalty 143

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. lower levels of brand loyalty. lower levels of brand loyalty. The High Costs of Warranty Claim Management. In addition, all businesses can benefit from improving the dealer experience by creating an effective warranty cost management process.

Self Service 207

Self Service Management Video Contact Center 207

PK

FEBRUARY 10, 2021

Recently, Authentic Brands Group, which owns Forever 21, Brooks Brothers and Lucky Brand, announced its plans to introduce an umbrella loyalty program across a large number of brands within its […]. The post Managing loyalty in a multi-brand organization appeared first on PK.

Loyalty 52

Loyalty Brands Management Loyalty Programs 52

IntouchInsight

SEPTEMBER 23, 2022

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions to this vary greatly. Some people will shop sales while others will buy in bulk. The common goal, however, is to get the best value for every dollar spent.

Loyalty Programs 295

Loyalty Programs Loyalty Sales Consumers 295

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Why Is Measuring Customer Loyalty Important?

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

Beyond Philosophy

FEBRUARY 15, 2024

They won’t need any training to manage these emotions. With the tools to empathize with customers’ feelings, your team can look for signals and practice the right responses to manage the emotional situation. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy.

Connections 89

Connections Loyalty Brands How To 89

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Adrian Swinscoe

SEPTEMBER 6, 2022

This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd. The post How to protect your business from loyalty fraud first appeared on Adrian Swinscoe. Today, businesses are realising that a top-notch customer experience is the […].

Loyalty 98

Loyalty How To Management Customer Experience 98

Playvox

FEBRUARY 6, 2024

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 108

Tips Management Social Media Feedback 108

Feedbackly

SEPTEMBER 26, 2023

It can foster long-lasting loyalty and enhance advocacy rates. Switch from Reactive to Proactive Experience Management A lot of emphasis so far is on shaping customer experience based on insights from the past. However, the future of CX will demand a change from reactive CX management to proactive approaches.

Management 98

Management ROI Touchpoint Comparison 98

MyCustomer

JANUARY 17, 2023

Companies that organise and manage CX effectively see measurable improvements in customer satisfaction, sales conversion rates, employee 17th Jan 2023 The Ultimate Customer Loyalty Handbook

Handbook 69

Handbook Loyalty Customer Satisfaction Measurement 69

SAP Customer Experience

APRIL 20, 2022

“It is not loyalty when you only have one choice.” This is a quote from Nicholas Odom, he is working with numerous customers in various industries and although he is not working particularly in Utilities he summarized the current state of many Utilities, especially in regulated markets, precisely. For sure.

Loyalty 62

Loyalty Customer Experience Management Industry 62

Beyond Philosophy

OCTOBER 2, 2021

In this episode we explore the five rules that absolutely build customer loyalty. When it comes to building experiences that produce the emotional relationships that promote customer loyalty, there are no shortcuts. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Loyalty 97

Loyalty Consulting Banking Customers 97

NobelBiz

MARCH 12, 2024

Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Table of Contents What is Unified Customer Experience Management?

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Forrester's Customer Insights

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. If not, you should consider it.

Loyalty 46

Loyalty Technology Brands Consumers 46

CSM Magazine

MARCH 13, 2024

That’s where customer success management (CSM) comes in. In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management. Building Trust and Loyalty One of the key ways that CSM boosts branding is by building trust and loyalty with your customers.

Customer Success 52

Customer Success Brands Management How To 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78