ShepHyken

DECEMBER 26, 2022

Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

ECXO

MARCH 24, 2024

With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. It’s a form of validation that, in turn, fosters loyalty and trust. This practice plays on the principle of reciprocity.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

SurveySparrow

SEPTEMBER 27, 2023

It’s like having a tech guru on standby, ensuring a smooth online experience. Big data helps create these bespoke experiences. Enhanced Loyalty Programs Big data helps companies fine-tune their loyalty programs. What are the benefits of improving customer experience?

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Beyond Philosophy

DECEMBER 12, 2016

The report found three features online shoppers deemed most critical to earning their business: Many return options, including in-store and shipping options; 87% said having multiple return options would make them more likely to buy a product online. For example, the incentive for the loyalty program could be a good discount.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Ecrion

SEPTEMBER 3, 2020

You can use text campaigns to send visual elements, respond to customer inquiries, send reminders, updates, and information about loyalty programs. It’s more important than ever to have an edge on your competition, especially online. SMS or text messaging is an easy and low-cost way to engage with customers. Social Media.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Lumoa

JUNE 26, 2023

But some purchase processes are complicated, decreasing customer satisfaction and loyalty. A high CES indicates an effortless purchase process and is ideal for a successful omnichannel customer experience. Neiman Marcus , a luxury brand retailer, uses personalization to improve their online experience.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208