The Ultimate Guide to Knowledge Base Management
Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article
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Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article
AWS Machine Learning
FEBRUARY 29, 2024
Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.
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AWS Machine Learning
MARCH 1, 2024
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.
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SurveySensum
JANUARY 5, 2024
Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!
Kustomer
NOVEMBER 3, 2021
In an era where information is generated, circulated, and shared at a dizzying rate, the need for businesses to find an exceptional way to manage and impart information has never been more important. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire.
Bold360
APRIL 1, 2020
Effectively managing incoming traffic and workflow during surge conditions (like now) has never been more important for companies and their customers than right now, and self-service enables that. Centralize and Scale Your Knowledge Base. Customers and employees want to easily access this knowledge, especially in a crisis.
TechSee
DECEMBER 3, 2019
Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.
Help Scout
AUGUST 24, 2021
Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience.
Knowmax
OCTOBER 30, 2021
Why move from Legacy document management to a future-ready knowledge base?
TechSee
FEBRUARY 3, 2020
Field service organizations in particular face the challenge of an aging workforce with 70% of those surveyed stating that they will experience knowledge loss caused by a retiring workforce over the next five to ten years. Their knowledge is, by definition, unstructured and can be imprecise. Creating a visual tribal knowledge base.
transcosmos Information Systems
NOVEMBER 9, 2020
As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.
Comm100
FEBRUARY 5, 2018
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.
Knowmax
FEBRUARY 22, 2021
Complete knowledge base management guide for enterprises.
ViiBE Blog
MAY 31, 2021
So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?
Knowmax
JULY 20, 2021
Knowledge base for customer support – How to create & manage effectively.
SaleMove
JUNE 7, 2021
Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Knowledge bases can offer valuable step-by-step instructions and details for troubleshooting and other self-serve activities. Learn more about Glia’s AI Management platform.
Knowmax
MAY 24, 2021
4 Steps To Implement a Knowledge Base Management System?
ProProfs Chat
SEPTEMBER 18, 2017
The Solution – A Centralized Knowledge Base. This is where a knowledge base can help. Implementing a centralized knowledge base, and ensuring that it is available across all your customer service channels , is one of the best ways to avoid situations like. Improved Productivity.
Knowmax
JUNE 9, 2020
Knowledge Base Benefits For Call Centers.
Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.
Amity
SEPTEMBER 18, 2017
A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. Simple Design is the Key.
Knowmax
JULY 15, 2021
Knowledge base for support agents: Helps you increase CSAT by 60%.
Comm100
OCTOBER 17, 2023
Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.
Comm100
FEBRUARY 13, 2023
Whereas most AI chatbots are trained on a specific set of data such as a university knowledge base, ChatGPT was trained on massive sets of data. The post ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks appeared first on Comm100. What distinguishes ChatGPT and similar AI the most from standard chatbots is scale.
Amity
SEPTEMBER 18, 2017
A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. Simple Design is the Key.
AWS Machine Learning
FEBRUARY 8, 2024
Moreover, they can orchestrate complex, multi-step workflows by breaking down tasks into smaller, manageable steps, coordinating various actions, and ensuring the efficient execution of processes within an organization. With Amazon Bedrock, you can build and scale generative AI applications with security, privacy, and responsible AI.
Bold360
NOVEMBER 25, 2019
In a meta moment on Episode 7 of CXNext Live , Lisa Maland-Nelson, LogMeIn’s own frontline team manager who’s living the life that this research (and Bold360) are aimed at helping, weighs in on the findings with her first-hand experience. Here’s a sneak-peek at what Ovum found and what a customer care team manager like you is experiencing.
AWS Machine Learning
FEBRUARY 19, 2024
One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.
SurveySensum
MARCH 20, 2024
Well, Customer Experience Management is the solution! Let’s start by understanding what exactly is a Customer Experience Management Software. What is a Customer Experience Management Software? Let’s now explore the top Customer Experience Management software companies to find the right match for you!
Comm100
MARCH 20, 2024
Bridging this gap and managing expectations is a continuous challenge – but one that digital communication can significantly improve. By embracing tools such as live chat, chatbots, and knowledge bases, governments can take meaningful steps toward rebuilding public trust. You can read the full story here.
SurveySensum
OCTOBER 17, 2023
A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. 5) Yes No 24/7 (Live rep), Phone Support, Email/Help Desk, and Knowledge Base Typeform Starting at $29 per month 4.5 (5) Feedier Contact them for details 4.5 (5)
Eptica
JULY 8, 2022
Date: Friday, July 8, 2022 Author: Pauline Ashenden - Demand Generation Manager Why knowledge management is essential for your contact centre. Author: Pauline Ashenden - Demand Generation Manager Knowledge is now more important than ever for effectively dealing with customers’ queries in the contact centre.
Kayako
MAY 13, 2022
Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Content for the Customer Self-Service Portal.
ShepHyken
JUNE 4, 2021
This week we feature an article by Pratik Salia, a CX professional and Assistant General Manager at Knowmax. How knowledge management helps in improving FCR? FCR can be improved by a knowledge management system with its tools such as a decision tree, knowledge base.
Knowmax
APRIL 21, 2022
However, an overarching cause is the poor management of available knowledge resources. . Clearly then the most appropriate way to take charge of customer experiences is by implementing a Knowledge Management platform, for only that can ensure steady growth in an increasingly knowledge-based economy.
Inbenta
FEBRUARY 27, 2020
In the past, contact center infrastructures have been equipped with several tools to efficiently manage phone calls, but often one aspect has been completely neglected: a way to properly manage incoming emails and leads. Communication, the key to managing incoming emails. These lessons can be summarized in 5 simple rules: 1.
Inbenta
DECEMBER 9, 2020
Knowledge Management definition. What is Knowledge Management? Knowledge Management is a framework that an organization puts in place to source, deploy, and maximize the value of its knowledge by developing tools and best practices enabling it to more effectively share, create, access and retain knowledge.
Inbenta
FEBRUARY 20, 2020
Determining the return on investment of self-service in general is a tricky exercise and it can often be easier to do the maths on a specific tool such as conversational chatbots or Knowledge Management. Calculating knowledge management ROI. How to calculate an AI chatbot’s ROI. Estimate monthly gains. Assess costs.
Kustomer
JANUARY 8, 2024
Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. Ticketing System Zendesk ’s ticketing system is at the core of email or chat-based customer support.
TechSee
SEPTEMBER 9, 2020
They understand that they’re often going to have to play a more active role in the resolution process, and they expect their property managers to provide ‘ contactless service ’ that’s aligned with their safety expectations. To deliver personalized tenant experience, property management organizations need to address a number of challenges.
Inbenta
JUNE 17, 2021
Contents: 4 reasons to track your knowledge management KPIs. Some key performance indicators (KPIs) to keep your knowledge management system on track. Companies that encourage knowledge transfer , increase their collective intelligence and boost their ability of decision-making and innovation.
UJET
MARCH 17, 2020
But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. Here are five tips to manage your remote customer support agents. Daily Check-Ins. Use the Best Tools and Platform. Most remote agents enjoy a portable workstation.
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