CX Accelerator

FEBRUARY 3, 2018

DiSC for Improved Internal Communication Not only will DiSC improve customer communication, but also internal interactions. Enhanced Agent to Agent Dialog – Customer Service is a team sport. In other words: Using DiSC, your agents will form a better connection with customers a higher percentage of the time.

Interaction 140

Interaction Customer Service Sports Communication 140

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Conference Resources 296

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports.

Sports 52

Sports Innovation Social Media Culture 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports Entertainment Video Multi-Channel 52

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. Attitude adjustment.

Sports 69

Sports Sales Social Media Training 69

Team Support

MARCH 27, 2020

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? It’s not an easy task, but here are a few suggestions to help….

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

Oracle

MAY 31, 2018

Check out these 3 ways the Internet of Things is revolutionizing sports. Professional sports teams have long had enormous resources – both technological (player-tracking cameras, radar guns, analysis software) and human (coaches and therapists) to help players improve their game. Relive the brand-new vibe we debuted this year.

Sports 42

Sports Analysis Training Connections 42

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. Wendy’s is running an interactive bracket on their social channels, with fans able to earn rewards and exclusive offers each week.

Brands 191

Brands Sports Advertising Social Media 191

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 5 – ​The real MVP: real-time sports data In this final 10-minute talk, Matthew Gilbery , Director of Personalization Offering, explores how to elevate player loyalty and expand your sports betting offerings to enhance the player experience across various channels, fostering a seamless and enjoyable interaction.

CRM 69

CRM Sports Consulting Data 69

Optimove

APRIL 15, 2024

The concept of position-less play in marketing mirrors that of sports, where individuals excel across various positions rather than being confined to one specific role, fostering agility and adaptability in marketing strategies. This sentiment reflects a trend towards versatility in a sport. I’m a basketball player.”

Marketing 59

Marketing Sports Multi-Channel CRM 59

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

Sales 106

Sales Marketing Sports Customer Journeys 106

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. This can help optimize the team and prevent the escalation of issues.

Customer Service 59

Customer Service Sports Banking Analytics 59

Joe Rawlinson

JANUARY 22, 2024

In-person exposure enables you to interact with your target audience and create important, long-lasting connections. Actively engaging with your community by participating in local activities and initiatives, such as sports events and community projects, fosters a stronger connection with local residents.

Brands 78

Brands How To Sports Social Media 78

ThriveableBiz

JANUARY 26, 2021

Uh, we don't do anything to make it safe for people to contribute, we don't help people understand that even if they don't see themselves as highly creative and a huge ideator, right or somebody, who can have lots of ideas that they still can contribute. [00:29:14] 00:29:14] Better Collaboration and Connection.

Innovation 52

Innovation Sports System Management 52

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. As a coach, I know that I can have a big influence on these young men as I interact with on a daily basis throughout the season. In sports, you never reach perfection. There is always something that can be improved and worked on.

Sports 150

Sports Effort Score Measurement Customer Experience 150

AWS Machine Learning

NOVEMBER 3, 2023

This database houses the shot speed data, which we then use to create interactive, near real-time visualizations using Amazon QuickSight. Javier Poveda-Panter is a Senior Data and Machine Learning Engineer for EMEA sports customers within the AWS Professional Services team.

Sports 97

Sports Measurement Metrics Data 97

AWS Machine Learning

MARCH 30, 2023

This data is then utilized to create interactive, near-real-time visualizations with Amazon QuickSight. About the Authors Javier Poveda-Panter is a Senior Data Scientist for EMEA sports customers within the AWS Professional Services team. He follows his passion for a broad range of sports, music, and AI in his spare time.

Sports 78

Sports Telecommunications Data Consulting 78

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Through interactive features, retailers can engage customers in ways far beyond what static displays offer.

Retail 78

Retail Engagement Strategy Customer Experience 78

AWS Machine Learning

OCTOBER 1, 2022

This data is then used for interactive near-real-time visualizations using Amazon QuickSight. Currently, Rolfes serves as Managing Director Sport at Bayer 04 Leverkusen, where he oversees and develops the pro player roster, the scouting department and the club’s youth development. About the Authors.

Sports 85

Sports Telecommunications Data Consumers 85

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Playvox

JUNE 10, 2022

Supervisors should have the following coaching tools in their toolkit: Demonstration calls Self-coaching through review of interactions Role playing Skillset checklists. Or have the agent evaluate one of your customer interactions. Treat Development Like a Team Sport. This is the way players improve and sports teams win.

Contact Center 69

Contact Center Tips Sports Average Handle Time 69

AWS Machine Learning

MARCH 11, 2024

Amazon Personalize uses data about users, items, and interactions , and this data is ingested from Amazon Simple Storage Service (Amazon S3) in CSV format. With User-Personalization, Amazon Personalize predicts the items that a user will interact with based on previous interactions across all users.

Ecommerce 100

Ecommerce System Sports Software 100

AWS Machine Learning

APRIL 4, 2024

Amazon Personalize has a fixed number of interactions and items dataset features that can be used to train a model. In this solution, you use two types of Amazon Personalize training datasets: the interactions dataset and items dataset. We describe how to mitigate this limitation later in this post.

Trends 86

Trends Metrics Training Interaction 86

SmartMessage Blog

FEBRUARY 25, 2024

Apple and Nike Two of the other cross marketing brands are Apple and Nike; through the Nike+ platform is an iconic example of blending sports with technology. With Campaign Manager Run Your Promotions Across The Channels In today’s multifaceted digital landscape, managing cross-marketing campaigns requires a robust and versatile tool.

Examples 52

Examples Marketing Automotive Sports 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

InteractionMetrics

SEPTEMBER 13, 2023

For example, a runner might spend a few hundred per year on sneakers, but companies like Nordstrom or Big 5 Sporting Goods spend millions per year on pallets of sneakers. B2B CX spans multiple touchpoints, and customers often interact with their providers weekly, daily, or even hourly.

B2B 52

B2B Sports Touchpoint Customer Satisfaction 52

AWS Machine Learning

NOVEMBER 26, 2023

FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied. First, import your datasets of users’ interactions and items into Amazon Personalize for training.

Customer Experience 109

Customer Experience Sports Travel User Experience 109

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Ensure employees know that their role matters to delivering on this mission, whether they interact directly with customers or not. The leaders I speak to express this same feeling.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

ShepHyken

OCTOBER 4, 2022

Top Takeaways: Customer service is a team sport where different experts and teams empower and learn from each other to provide an amazing customer experience. We are human to human environments where empathy is the most important key to interactions.” What can customer service teams learn from soccer teams?

Sports 64

Sports B2C Social Media Customer Service Representative 64

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Strategy Marketing Gamification 52

Kustomer

OCTOBER 19, 2021

A consistent experience no matter how or where they interact with a brand. Even if support teams are now being thought of as “customer experience” teams, the truth of the matter is, CX is a true team sport — touching every part of the organization. Want to learn more about why CX is a team sport?

Sports 97

Sports Customer Centricity Measurement Consulting 97

ShepHyken

MAY 24, 2023

It’s like a professional sports team that played a great game but lost. It’s how you fix it that makes the difference. And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s going to happen. And, it’s not your fault.

Sports 130

Sports Hospitality Customer Service Training Customers 130

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. Share engaging, localized content, and interact with followers to build relationships. Ask for customer reviews After a positive interaction, politely request feedback from your customers on your preferred review sites. Invest in traditional advertising 14. Strategic partnerships 16.

Social Media 98

Social Media How To Advertising Sports 98

Oracle

JULY 24, 2020

Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 esports = ‘real’ sports. The gaming industry, in fact, generated $120 billion of revenue in 2019, a number that looks to keep rising. billion valuation over the next five years.

Marketing 106

Marketing Sports Gamification Advertising 106