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The Complete Retail Customer Experience Guide

InMoment XI

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 260
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Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Knowing what’s working and what’s not in each type of experience can teach you how to create a smoother and more connected experience for customers.

Retail 529
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How Understanding Shoppers Can Save Retail

C3Centricity

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Online, even more than offline depends upon capturing customer data.

Retail 218
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As Brick & Mortar Retail Bounces Back Where Does The Future Lie?

Beyond Philosophy

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 160
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How Retail CX Leaders Solve Problems During the Busy Holidays

Uniphore

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. COVID-19 has forced?

Retail 130
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Retail Is Broken

Beyond Philosophy

Retail is Broken: This is the Solution. Some might say that retail is dead, another victim of COVID-19. The pandemic has hastened changes to physical and digital retail experiences and customer behavior. Psychological theory underlays much of our behavior in retail experiences. No, really.). No, really.).

Retail 78
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Research: How the Retail Customer Service Landscape Has Shifted

Kustomer

Customers no longer see relationships with retailers as transactional — they see brands as an extension of their identity. That’s why delivering an exceptional customer experience, and building relationships with consumers, is imperative for business success. The Online Retail Opportunity. This is no longer sustainable.

Retail 98