ShepHyken

DECEMBER 26, 2022

Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

ECXO

MARCH 24, 2024

Customer interactions with a brand generate a wide range of data points that can be used to gain insights into their preferences, behavior, and needs. This data provides insights into customers’ interests and helps in personalizing their online experience. Where does this data come from?

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

SurveySparrow

SEPTEMBER 27, 2023

At its core, big data refers to the enormous volumes of structured and unstructured data generated daily by various sources, including customer interactions, online transactions, social media activities, and more. Big data and customer experience are inseparable partners in modern business. Please enter a valid Email ID.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Ecrion

SEPTEMBER 3, 2020

Chances are, your business uses email to interact with customers in a variety of contexts. You can use text campaigns to send visual elements, respond to customer inquiries, send reminders, updates, and information about loyalty programs. Social media interaction. Social Media. How often they are revisiting.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Beyond Philosophy

DECEMBER 12, 2016

The report found three features online shoppers deemed most critical to earning their business: Many return options, including in-store and shipping options; 87% said having multiple return options would make them more likely to buy a product online. They feel unsatisfied with their experience because it wasn’t extraordinary enough.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Lumoa

JUNE 26, 2023

Engage buyers at every step Customers are constantly interacting with brands, whether through their social media pages or at physical stores. Brands that provide more interactive opportunities for consumers improve their visibility, boost revenue, and also build a loyal consumer base.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208