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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.

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Building a Customer-Centric Knowledge Base

GetFeedback

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.

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4 Easy Steps for Building an Internal Knowledge Base

Comm100

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

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5 Strategies to Gain VoC Insights from Knowledge Base

SurveySensum

A fitness app team was analyzing its user interactions. Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? Let’s dive in!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Why Your Contact Center Knowledge Base Needs to be Visual

TechSee

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.

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How a Knowledge Base Can Transform Your CX

Kustomer

Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand. Knowledge Base Basics.