2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. What are the new and upcoming innovations for qualitative consultants/focus group moderators?

Innovation 59

Innovation Industry Video Consulting 59

2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. What are the new and upcoming innovations for qualitative consultants/focus group moderators?

Innovation 59

Innovation Industry Video Consulting 59

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation Video CRM Customer Success 85

InMoment XI

DECEMBER 14, 2022

You can also find the video recordings off the XI Café Podcast on our YouTube channel! In the first episode of the XI Café Podcast we’re talking to legalsuper ’s CX Insights and Service Design Lead, Eslam Afifi. More of a visual person? No worries.

Tourism 493

Tourism Data Government Financial 493

InMoment XI

JANUARY 18, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Voice of Customer 493

Voice of Customer Consulting Video Innovation 493

InMoment XI

JANUARY 4, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Engagement 439

Engagement Customer Engagement Video Innovation 439

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. To view the full Smarter Demos series, visit [link].

Automotive 84

Automotive Innovation Video Consumers 84

Experience Investigators by 360Connext

DECEMBER 17, 2014

Eye-popping innovation for top-notch service. There were many other service design and experience design features in the video. Mike’s favorite assignments are ‘Store of the Future’ and ‘Sustainable CX Innovation Platforms’. The new flagship store is located in New York City. If I give permission, it’s personalized —not creepy.

Innovation 275

Innovation Connections Consumers Sports 275

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Innovation 153

Innovation Technology Self Service Call Center 153

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. Tag each insight by potential innovation type, ranking them by feasibility and value.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

Experience Matters

MAY 30, 2017

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

Customer Connectedness 193

Customer Connectedness Video Customer Centricity Culture 193

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. The focus of innovation isn’t on CX itself, but rather the various elements that incrementally improve customer service.

Contact Center 78

Contact Center Innovation Self Service Customer Journeys 78

TechSee

JUNE 18, 2019

Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. For your reading pleasure, we proudly present “SUPERAGENT – The Agent of Innovation Liberates the Insurance Claim Process.”.

Insurance 132

Insurance Innovation Contact Center Customer Satisfaction 132

Oracle

AUGUST 19, 2020

What recent retail innovations have you seen that allow for a great shopping experience? We asked CX professionals that question, and they let us in on the most notable retail innovations they’ve recently experienced. Retail Innovation #1: IoT enhancements. Retail Innovation #2: Video review functionality.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

InMoment XI

JULY 5, 2022

To do this, you need to have a guest experience solution that allows you to listen to customer feedback on any and every possible channel, including: Review sites Social media In-App feedback Third-party delivery reviews Direct survey feedback Microsurvey feedback Employee feedback Call center data Video feedback And more!

Guest Experience 493

Guest Experience Brands eBook Multi-Channel 493

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Uplight

OCTOBER 5, 2021

For most of us, creating new innovative technology that will get us closer to decarbonization to enable a more sustainable future for all is a driving force. The post Video: Why Uplighters Work at Uplight appeared first on Uplight. This Energy Efficiency Day, Uplight employees shared why they work at Uplight.

Video 64

Video Innovation Technology Customers 64

Blake Morgan

OCTOBER 25, 2022

Many companies shy away from innovation because they see it as cost-prohibitive. . Goossens says that leveraging technology and data can help companies innovate without skyrocketing costs. You can watch the video of my full episode below. Delivering a top-tier customer experience requires continual innovation.

Innovation 59

Innovation Customer Experience Strategy Customer Centricity 59

InMoment XI

MARCH 5, 2024

Advantages and Disadvantages of Unstructured Data Unstructured data offers organizations rich insights and real-time feedback from diverse sources like social media and customer interactions, driving innovation and flexibility in decision-making.

Data 260

Data Customer Experience Social Media Analysis 260

Happy or Not

FEBRUARY 14, 2022

Although this has been challenging, the pandemic created opportunities for digital innovations. Click the video below to watch the full session! The post AMBA session: Innovation for success in business education appeared first on HappyOrNot. What have been the biggest learnings over the past year?

Innovation 69

Innovation Video Trends Groups 69

CSM Magazine

SEPTEMBER 4, 2023

The Emergence of Video and AR Video communication is no longer just your standard Zoom meeting. Imagine your favorite coffee spot already knowing your ‘usual’ and having it ready for you before you even step in. That’s not just convenience; that’s customer nirvana.

Communication 52

Communication Innovation Chatbots Video 52

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. Unstructured data, in contrast to traditional structured data, poses unique challenges due to its lack of predefined formats.

Analytics 488

Analytics Customer Insights Data Social Media 488

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? What do you think? Let us know in the comments below!

Innovation 110

Innovation Feedback Automotive Social Media 110

Experience Investigators by 360Connext

MARCH 26, 2024

Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content. We debate the nuances of real-time digital guidance and its potential to revolutionize customer autonomy and behavior across their preferred channels.

Banking 178

Banking Advertising ROI B2B 178

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

InMoment XI

NOVEMBER 24, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses the power of text analytics to enable organizations to analyze unstructured feedback from blogs, social media, forums, comment boxes, emails, and any other source.

Analytics 200

Analytics Video Social Media Innovation 200

InMoment XI

NOVEMBER 24, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses the power of text analytics to enable organizations to analyze unstructured feedback from blogs, social media, forums, comment boxes, emails, and any other source.

Analytics 200

Analytics Video Social Media Innovation 200

TechSee

NOVEMBER 7, 2023

In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

InMoment XI

DECEMBER 14, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses how text analytics best practices can be the hero of CX programs. Transcript: Best Practice 1: Capture Integrated Insights From Unstructured Data We’ve been talking about integrating.

Analytics 200

Analytics Video Innovation Data 200

InMoment XI

DECEMBER 14, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses how text analytics best practices can be the hero of CX programs. Transcript: Best Practice 1: Capture Integrated Insights From Unstructured Data We’ve been talking about integrating.

Analytics 200

Analytics Video Innovation Data 200

Strativity

JUNE 23, 2023

Award recipients are chosen by an international jury made up of 43 design experts from over 20 nations who score and award products based on the tenets of “good design and innovation.” The team set out to create something memorable, experiences that would resonate with our customers.

Innovation 52

Innovation Company Connections Video 52

NICE inContact

JULY 11, 2017

A partner in innovation. With inContact, what they found was not only the technology they needed but also a partner in innovation. Hear more of Focus Services’ story in their own words in this quick 2-minute video. That’s a much better fit for an outsourcing environment like ours.”.

Customer Expectations 120

Customer Expectations Innovation Contact Center Call Center 120

Experience Matters

MAY 30, 2017

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

Customer Connectedness 120

Customer Connectedness Video Customer Centricity Culture 120

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. Our technology allows contact center agents and technicians to remotely guide customers on how to fix and install their products using video, Computer Vision, AI and augmented reality. How, what and why?

Innovation 84

Innovation Insurance Contact Center Chatbots 84

Strativity

AUGUST 23, 2019

Check out the highlight video from across the event, hosted in Munich, Germany, and read more on our insights below. It was amazing how in two short (granted, pretty packed) days we were able to craft over 300 ideas and a total of 39 innovation concepts. The future is bright with much hope! .

Innovation 74

Innovation Customer Experience Video Customers 74

Storyminers

DECEMBER 14, 2020

I’m going to give you bullet points on a retail healthcare innovation that’s just been made public. Finally, I’ll show you the same innovation, but this time as a story. –The innovation is to blend traditional pharmacy with a holistic medicine shop. Video from Rite-Aid. You’ll get the gist of it. See the difference?

Healthcare 296

Healthcare Innovation Retail Video 296

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Some of the world’s most popular streaming services include Netflix, iQiyi, Tencent Video, Youku, and Amazon Prime Video, and beyond these services, there’s plenty of video content at the fingertips of consumers.

Innovation 52

Innovation Trends Entertainment Video 52