Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

NICE inContact

SEPTEMBER 4, 2019

As a large travel management company, Omega World Travel continues to break new ground operationally and in the CX it provides to customers, thanks in large part to its move to NICE inContact and the CXone cloud-native platform. Get the full story of Omega World Travel’s technology journey in our webinar, Alexa, How are My SLAs Doing?

Travel 193

Travel Contact Center Innovation Analytics 193

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. DRU is able to navigate from a starting point to his destination, selecting the best path of travel. Let your innovation take flight! All of this disruption is designed to create an enriched customer experience!

Technology 189

Technology Travel Innovation Study 189

CSM Magazine

JULY 10, 2023

Hosted by a distinguished quartet of Stuart Dorman, Sabio’s Chief Innovation Officer; Rob Scutchings, Sabio’s Chief Technology Officer; Mike Odekerken, Contact Centre Sales Manager for DACH, UK&I and Nordics at Twilio andJason Flynn, Director EMEA Partners at Twilio, the event was far from your standard corporate meet-and-greet.

Innovation 52

Innovation Groups Travel Technology 52

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality. Want to know more?

Travel 61

Travel Contact Center Hospitality Innovation 61

Second to None

JULY 25, 2019

With new technologies and consumer trends, the concept of customer effort has evolved tremendously over the years. Customer effort is a measure of how easy it is for your customer to travel through the customer journey. Whether these obstacles are due to geography, lifestyle, technology etc., Examine What Could Be.

Innovation 80

Innovation Effort Score Travel Transportation 80

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

GlowTouch

JULY 12, 2021

As the shackles of Covid come off, road trips are again in vogue, with more travelers planning to fuel up and hit the highways. This is one of the year’s fastest-growing technology trends. Fingerprint and Bluetooth technology can turn a vehicle into an automated payment portal. Payment By Vehicle. Easy Auto Buying.

Entertainment 52

Entertainment Trends Technology Travel 52

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. Baby boomers control 70% of disposable income, and smart companies are adapting technology to appeal to them. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

Forrester's Customer Insights

MARCH 26, 2024

Of these, Melbourne in summer is obviously the best — but if you’re not based in Australasia, your travel budget probably won’t accommodate a trip to Melbourne, which leaves Amsterdam […] If you want to attend Cisco Live, you have three options: 1) Amsterdam in February; 2) Las Vegas in June; or 3) Melbourne in December.

Innovation 49

Innovation Travel Trends Technology 49

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Marriott has also seen increased love for their personalization and innovation efforts.

Travel 56

Travel Customer Care Hotels Touchpoint 56

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

Oracle

DECEMBER 6, 2018

As the Technology Services Industry Association notes, automation boosts productivity and increases revenues within field services. New apps and technologies are improving customer management, streamlining service delivery, and helping field services professionals complete strategic repairs.

Innovation 108

Innovation Customer Experience Self Service eBook 108

InMoment XI

FEBRUARY 15, 2022

Additionally, with grocery stores continuing to capitalize on self-checkout experiences and innovations like Amazon Go’s Just Walk Out technology , more customers are expecting the retail industry to follow suit. Simply removing checkout lines can save retail stores over $37.7

Retail 260

Retail Consumers Social Media eBook 260

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. But without the need for the travel and resource investments I myself made! The post How Marketers Can Benefit From More Than Technology: Modern Marketing appeared first on c3centricity.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Forrester's Customer Insights

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. The weather this winter caused a cascading series of small errors and failures that increased the load on their aging technology infrastructure, causing further failures.

Innovation 49

Innovation Airlines Travel Software 49

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Travel brands have featured less heavily among the winners, this year, than ever before. gamified loyalty.and best program of the year in travel and experiences. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Storyminers

MAY 27, 2020

We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and a mathematical perspective about astronomy to the world’s attention), but because he championed what he believed in. GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992.

Travel 147

Travel Innovation Video Employee Experience 147

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Get your goggles ready!

Innovation 81

Innovation Airlines Travel Advertising 81

Oracle

OCTOBER 28, 2019

Anti technology can seem like a bit of an oxymoron in today’s digital age. Yet as brands increasingly work to design digital experiences, others are pushing back to find new ways to limit technologies. Technology makes it easier to go technology free. It’s even turned into a travel trend.

Trends 42

Trends Technology Social Media Travel 42

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 77

Training Multi-Channel Travel Innovation 77

TechSee

MARCH 9, 2020

To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance methods to address the safety concerns of their employees and customers. As COVID-19 becomes even more widespread, more companies are likely to follow suit. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Video 136

Blake Morgan

JANUARY 3, 2023

If a company wants to be customer-centric and operate in the experience economy, they have to succeed in two areas; psychological and technological. If a company has the right culture, then investing in the technology that empowers employees is a no brainer. Christmas is the busiest time of year for travel.

Airlines 64

Airlines Travel Case Study Employee Experience 64

Blake Morgan

JANUARY 16, 2023

If a company wants to be customer-centric and operate in the experience economy, they have to succeed in two areas; psychological and technological. If a company has the right culture, then investing in the technology that empowers employees is a no brainer. Christmas is the busiest time of year for travel.

Airlines 59

Airlines Travel Case Study Employee Experience 59

North Highland

APRIL 5, 2019

Our very own Mark Dunwell was asked about disruptive technologies in public sector – here’s what he had to say. Q: Disruptive technologies – what are they and why is everyone talking them? A: Disruptive technologies traditionally refer to less established IT market entrants with a cheaper price point.

Technology 58

Technology Government Transportation Case Study 58

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits.

How To 207

How To Transportation Customer Satisfaction Insurance 207

Maz Iqbal

NOVEMBER 11, 2014

Two, there is the data-technology path. Let’s make use of the latest technologies (internet, social, mobile, mobile apps, kiosks, marketing platforms.) This is the path pushed by the technology vendors and the more IT oriented consultancies. Perhaps my interest is in innovation rather than Customer Experience.

Travel 107

Travel Case Study Customer Experience Leadership 107

2020 Research

NOVEMBER 18, 2022

Combining her passion and education, Marion chose her career in research technology and has not looked back. Marion Elliot: I love to travel and meet new people. and the world is like traveling. Q: Why did you get into research technology? The industry has evolved so much, and I always look forward to more innovation.

Travel 52

Travel Innovation Meeting Technology 52

TechSee

JULY 24, 2018

In May 2018, she travelled from her home in Colorado to the Italian Dolomites to participate in the Dolorock 2018 climbing festival. Luckily, Joan had travel coverage. The post How technology can drive a customer centric culture: 3 true stories appeared first on Techsee. Assisting customers when time is of the essence.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

Trends 94

Trends Healthcare Innovation Analytics 94

AWS Machine Learning

OCTOBER 27, 2023

Developers can use Amazon Personalize to build applications powered by the same type of machine learning (ML) technology used by Amazon.com for real-time personalized recommendations. It’s the most innovative and comfortable Ultra Fame shoe yet. In her spare time, she enjoys traveling and exploring the great outdoors.

Marketing 92

Marketing Travel e-support Entertainment 92

Michelli Experience

APRIL 18, 2017

So how can both airline industry leaders and the rest of us (passengers) work together to create a more viable travel experience in a challenging industry? Define the way by which you will address this breakdown through process, people, and technology in the days, weeks, and years ahead. Such things as….

Airlines 230

Airlines Travel Transportation Customer Centricity 230

Magellan Solutions

FEBRUARY 26, 2024

Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Blake Morgan

MARCH 13, 2023

The incredible innovation, paired with empathy and strong relationships, has shown the value of Guild Education and made the company worth more than $4 billion. Her focus on customers and innovation. By redefining luxury, she aims to appeal to a new generation of travelers. The reason?

Customer Centricity 66

Customer Centricity Company Insurance Travel 66