Middlesex Consulting
JANUARY 3, 2024
At the start of each new year, you gathered your team for “the annual meeting,” where you displayed […] The post Innovative Metrics Can Be Both Good and Bad appeared first on Middlesex Consulting.
TechSee
SEPTEMBER 21, 2023
Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. As a multisensory AI, the Sophie AI Agent takes full advantage of the latest visual AI and AR innovations to quickly and effectively help customers address any issue.
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ECXO
SEPTEMBER 30, 2023
09(13) Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Embrace change and foster innovation at every level. ✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience!
Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.
One Millimeter Mindset
FEBRUARY 8, 2023
It is time to reset expectations about who you and I are actually meeting with. Today, I share some changes a group of us are making which create more positive dynamics and a solid sense of purpose during meetings. We ask people to reset expectations about who you actually are meeting with. Meet people where they are.
Uplight
MARCH 6, 2024
This year the combined Uplight and AutoGrid team had a great time at Distributech in Orlando, Florida, presenting on VPPs, showcasing our solutions in the booth, and talking with clients––many meeting each other for the first time. Read More The post Six Takeaways from Distributech: From AI to Innovation appeared first on Uplight.
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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels. The cool new innovations shaping the commerce industry. In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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