BlueOcean

NOVEMBER 30, 2018

Sean Miller, Director of Workforce Management. Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. Sean has more than 25 years of experience in workforce management and has been with Blue Ocean for the past 12 years. About Blue Ocean.

Management 227

Management Insurance Leadership Customer Care 227

InMoment XI

FEBRUARY 28, 2023

In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom. Desmond will talk about the SRO journey of launching a new VoC program, gaining support from leadership, and some of the early success stories the team has seen.

Leadership 260

Leadership Innovation Customer Experience Management Industry 260

Uplight

APRIL 24, 2023

Every quarter Uplight holds space for two events centered around planning and innovation. Big Room Planning is a multi-day event bringing engineers and engineering leadership, product managers, designers, and others together to align on goals, business objectives, and expectations.

Innovation 52

Innovation Leadership Management 52

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CX Centric

APRIL 4, 2023

In this article we explore the results specifically related to Leadership which is one of the eight principle domains of the CCMM Model. Effectively Leadership is a critical success factor in any customer-centric transformation. When it comes to leadership. To access the full State of Customer Centricity report click here.

Customer Centricity 52

Customer Centricity Leadership Report Policies 52

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Strategy Leadership 126

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

Leadership 52

Leadership Innovation Groups Conference 52

Experience Investigators by 360Connext

DECEMBER 17, 2014

Eye-popping innovation for top-notch service. Currently, Mike is the founder and managing principal at Storyminers in Atlanta, GA. He and his team help retail and service firm leadership teams improve their customer experiences with a unique combination of experience, service, and business design.

Innovation 275

Innovation Connections Consumers Sports 275

CSM Magazine

MARCH 5, 2024

With a proven track record of driving continuous innovation and fast-paced growth, Mike brings both extensive experience and strategic vision to his new role. His leadership style aligns perfectly with Business Systems’ commitment to excellence and client satisfaction. “The

System 52

System Innovation Banking Communication 52

CSM Magazine

MAY 23, 2023

Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success. Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

ijgolding

JULY 4, 2017

In the vast majority of cases, I have used these businesses as a way of bringing to life global best practice in the field of Customer Experience Management. ‘Did you know that Amazon have actually embedded 14 leadership principles into the way they work?’, Fourteen leadership principles seems like a lot!

Leadership 152

Leadership Customer Centricity Fashion Retail 152

Magellan Solutions

DECEMBER 11, 2023

It is where the spark of innovation ignited. They started by handling directory assistance and grew to manage eight lines of business for a Fortune 500 giant. This strategic decision resulted in the implementation of oversight management. He believes that the foundation of good leadership is transparency.

Leadership 52

Leadership Industry Call Center Culture 52

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). Customer Success has always benefited from innovation and new ways of thinking. Almost 83% of those surveyed utilize a Customer Relationship Management (CRM) software versus 46.3% No, I don’t mean the new season of White Lotus.

Study 98

Study Leadership Customer Success Industry 98

Russel Lolacher

MAY 4, 2021

It’s a term used more and more in organizations when executives or senior management are in their mid- to late career. There are many who fall into positions of leadership that are ill-suited (think Michael from The Office) and they aren’t bettering the organizational health. The post What Will be Your Leadership Legacy?

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Leadership Sports Examples Connections 128

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Partner Success Manager. Partner Success Manager. Gainsight PX earned TrustRadius’ most coveted Top Rated Award.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

JANUARY 16, 2024

Gabrial Rodriguez Seilhan, Managing Director for Iberia Sabio Group , the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations.

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Groups Management Leadership Consulting 52

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This, in turn, means that managing and protecting these intangible assets – this knowledge, have become a part of an organization’s strategy. Effective knowledge capture and management.

Innovation 52

Innovation Leadership Strategy Culture 52

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Following this Vodafone innovation proof of concept, two additional rollouts were carried out by Vodafone UK and Vodafone Portugal. M annually. The Future.

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Innovation Self Service Telecommunications Customer Satisfaction 95

Helpware

SEPTEMBER 12, 2023

In fact, it's an innovative strategy that can significantly boost productivity while reducing operational costs. However, managing a dispersed team comes with its own set of challenges. The year 2023 saw 35% of U.S. workers predominantly engaged in remote work, based on fresh data from a Pew Research Center study.

Management 97

Management Study Trends Innovation 97

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Clarivate

DECEMBER 15, 2022

As we say goodbye to 2022 and look forward to the year ahead, it is a great opportunity to reflect on the topics we covered in our blog series on IP lifecycle management. Climate innovations. We kicked off the series with a post exploring the world of climate innovation through the lens of IP. Clarivate leadership recognized.

Management 52

Management Transportation Innovation Leadership 52

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. About Mark.

Banking 143

Banking Leadership Net Promoter Score Customer Journeys 143

TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee.

Innovation 109

Innovation Company Self Service Insurance 109

CX University

SEPTEMBER 11, 2018

This means they manage to keep 12,588 employees happy. The organization is also one of the only branches of government that pays its own bills, earning over $3 billion in revenue annually to support its staff and costs while providing vital services to the US innovation economy. The post You want talent, but can you manage it?

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Management Employee Engagement Government Engagement 209

Brad Cleveland Blog

JANUARY 19, 2024

Managing customer feedback is ongoing. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.

Innovation 49

Innovation Feedback Customers Management 49

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

Calabrio

APRIL 28, 2021

We were planning for a cloud-first infrastructure that would enable fast scalability , greater innovation and cost optimization. For the past five years, Gartner has named Calabrio a Visionary in its Magic Quadrant for Workforce Engagement Management. ” 1 . In our State of the Cont act Center 2021 : Cloud is Here.

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Meeting Engagement Management Contact Center 130

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Leadership 86

Leadership Innovation Resources Culture 86

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. Contact: Mark Stoddard. ClientSuccess.

Leadership 59

Leadership Customer Success B2B Customer Retention 59

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Exercises Airlines 52

Experience Investigators by 360Connext

JUNE 24, 2015

For more than twenty years, she has helped organizational leadership recognize the importance of customer-focused initiatives in ways that directly impact the business results. The 5 Customer Leadership Competencies. Honor and Manage Customers as Assets. Proactive Experience Reliability and Innovation.

Leadership 110

Leadership Chief Customer Officer Handbook Social Media 110

One Millimeter Mindset

SEPTEMBER 22, 2021

Do you perceive yourself as a problem solver, manager, or a spectator? Alternatively, are you a sought-after, stellar manager of complex problems? Alternatively, are you a sought-after, stellar manager of complex problems? What happens when complex problem solvers are also the same people managing those problems?

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Management Innovation Resources Conference 77