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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet?

Insurance 493
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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

I have three tips for you: Tip #1: Confirm You’re Using the Latest and Greatest Software. Tip #2: Keep Your Goal Front of Mind When Processing Customer Feedback. Tip #3: Be On The Lookout For New Updates. For more information on text analytics, check out this eBook!

Analytics 493
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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. And eventually, how those metrics directly inform the important touchpoints in that journey. Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples.

Tips 493
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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. of customer experience. Here are 15 ideas to get you started.

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8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now! What does 2020 look like for this industry?

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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. You can use interviews or surveys to get an overall picture of customer satisfaction and more detailed information about individual customers.

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All I want is information

Zeisler Consulting

Here’s a pro-tip for those in Customer Service or Support: If a Customer’s logical question comes as a surprise to those working on the front-lines (“How long do you estimate this will take?” I can imagine her not wanting to put out there, for example, a guarantee that at 11:35am, they’ll be done and I’ll be on my way.

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Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

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Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT