QuestionPro Audience

SEPTEMBER 12, 2018

August was a great month in data and these infographics do not disappoint. Check out this infographic, which breaks down the flaors in the top 10 most popular wines. This infographic gives great tips on what you can do to combat this wasteful epidemic. This infographic shows how AR (augmented reality). In 2017 alone, U.S.

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Infographics Transportation Social Media Sales 68

ReviewTrackers

DECEMBER 7, 2018

The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. These infographics show how Yelp influences everything from local purchases to holiday shopping. Another 2014 infographic from Nielsen cemented Yelp’s position as a top review site.

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Infographics Consumers Study Groups 66

Confirmit

JANUARY 9, 2020

In this process, demonstrating ROI is the holy grail for CX practitioners, and a Gartner survey of CX leaders showed that 50% of organizations now have visibility of the ROI generated by CX improvement projects. Voice of the Customer Infographic.

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Infographics ROI Customer Experience Study 59

Maru Group

MAY 15, 2019

Using our agile survey tool, Maru/Matchbox investigated real-time customer perceptions of brand commitments within the sector, uncovering how telecoms brands can minimise risk when promises are broken. Download Infographic. Infographic] appeared first on Maru/Matchbox UK. The post Are you keeping your customer promise?

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Infographics Survey Loyalty Brands 40

Oracle

APRIL 20, 2018

During the Modern Customer Experience event earlier this month, we surveyed attending customer experience leaders using our new CX Assessment Tool to see how their strategies score against competitors. Infographic] appeared first on SmarterCX. The post Are All Modern CX Leaders Skeptics?

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Infographics Survey Report Sales 62

COPC

JUNE 16, 2016

CX Survey Series clearly demonstrates the financial impact if retailers do not fulfill their brand promise at every touchpoint in the buying journey. See our infographic to learn more about our initial findings. Retail Infographic appeared first on COPC Inc. In fact, earning and keeping their business often depends upon it.

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Infographics Retail Touchpoint Financial 40

Topdown

JANUARY 23, 2016

In 2015, StackEngine sponsored a survey, conducted by VMblog.com and CloudCow.com on Docker container adoption, traction, challenges and usage. StackEngine summarized their key findings in a nifty infographic they shared on their blog. Full results of the survey are also available to download as well.

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Infographics Survey Customer Experience Customers 48

Win the Customer

FEBRUARY 5, 2016

Kayako have recently surveyed a cross-section of customer support professionals to discover what motivates, excites and challenges them about their jobs and what challenges they face in 2016. Take a look at the key findings of the survey in the infographic below, and you can read the full 30-page report here.

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Infographics Survey Customers Report 52

Alliance by IFS

DECEMBER 12, 2017

We reviewed a recent survey by The Service Council to figure out what makes all technicians “tick”, but in particular the millennial technicians. From that report, we created an infographic that tells you crucial information including: 35% of field technicians find their job through a referral. Get Infographic.

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Infographics How To Technology Survey 50

Confirmit

JUNE 25, 2018

Mobile surveys triggered based on a respondent’s location improve the speed and accuracy of your research while opening the door to new opportunities such as developing a deeper understanding of a consumer’s path to purchase, competitive intelligence, and mystery shopping. Download the infographic to learn more.

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Competitive Advantage Infographics Tips Marketing 45

PeopleMetrics

MAY 4, 2018

Check out the infographic for the rest of the results: PeopleMetrics provides CEM software and CX expertise to help companies measure, act on and improve the customer experience. Our platform ingests customer feedback from any channel, including surveys and social reviews.

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Infographics Study CEM Software 48

Tricia Morris

APRIL 15, 2016

This infographic makes the business case for continued innovation and improvement: —————— Want More Knowledge? The post INFOGRAPHIC: The Financial Impact of Customer Service appeared first on Parature. On the fence about investing in customer service? Get the 2016 Knowledge .

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Infographics Financial Customer Service Poor Customer Service 40

Tricia Morris

APRIL 1, 2016

In Microsoft’s Global State of Customer Service Report, 90% of consumers surveyed now expect a company website to include a self-service application. This infographic presents a snapshot view of the current state of knowledge, with new information from Microsoft’s 2016 Knowledge Management in Customer Service Report.

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Infographics Self Service Customer Service Report 40

Strativity

SEPTEMBER 2, 2015

Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide. The post CX Pulse Infographic: Voice of Customer appeared first on Strativity.

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Voice of Customer Infographics Customer Centricity Study 40

Provide Support

MAY 17, 2016

According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business. (.). Read more. © 2003 - 2015 Provide Support LLC.

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Infographics Tips Customer Service Survey 50

COPC

JUNE 22, 2017

We created an infographic to present some highlights from the report. The post Infographic: Retail Customer Care and Brand Loyalty Insights appeared first on COPC Inc. The report is intended to help foster the industry’s understanding of what today’s retail customer thinks, expects and desires. See below or download as a PDF here.

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Infographics Customer Care Retail Loyalty 40

Strativity

SEPTEMBER 2, 2015

Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide.

Voice of Customer 40

Voice of Customer Infographics Customer Centricity Study 40

Tricia Morris

JUNE 8, 2016

Below is a sneak peek of just a few of the survey responses from United States consumers polled as part of Microsoft’s 2016 State of Global Customer Service Report, which also includes responses from 4,000 additional consumers across Brazil, Germany, Japan and the United Kingdom. The post INFOGRAPHIC: 2016 U.S. Click here to register.

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Infographics Customer Service Report Trends 40

Tricia Morris

MAY 28, 2015

In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature. ———————————-.

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Infographics Self Service Customer Service Customer Care 40

Tricia Morris

JULY 18, 2016

This year, Microsoft customer service preferences and expectations survey polled 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the United States and found some interesting commonalities, as well as distinct differences, between location.

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Infographics Customer Service Trends Report 40

Maru Group

MARCH 11, 2019

Infographic] appeared first on Maru/EDR. It’s why Maru/edr have investigated the current perceptions of Chatbot experiences in financial services, uncovering what brands must do to protect and improve their customer experience whilst leveraging AI opportunities.

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Infographics Chatbots Financial Brands 45

Maru Group

MARCH 11, 2019

Infographic] appeared first on Maru/Matchbox UK. It’s why Maru/edr have investigated the current perceptions of Chatbot experiences in financial services, uncovering what brands must do to protect and improve their customer experience whilst leveraging AI opportunities.

Infographics 40

Infographics Chatbots Financial Brands 40

Provide Support

DECEMBER 28, 2017

According to another survey by Harvard Business Review, 86% of business leaders agree that CX is vital for success.(.). Since customer expectations are changing just as rapidly as technology advancements, improving customer experience has become an ongoing goal for most companies. Read more. © 2003 - 2017 Provide Support LLC.

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Trends Infographics Customer Experience Customer Expectations 60

GetFeedback

JULY 1, 2019

Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages. Informative yet quick—that’s solid survey reporting.

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Survey Report Communication How To 218

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? With customer survey programs, as with dresses, there is an enormous range. That’s why we wanted to break down the range of customer survey program costs so you know what to expect and how to maximize value. Clients ask this question all the time.

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Survey Analysis Software Customers 52

InMoment XI

MAY 18, 2022

Rather than relying on, say, an annual survey, organizations should instead utilize experience platforms that give employees a constant voice. Check out this infographic ! #3: Another element of getting a full picture of your experience is leveraging data sources outside of surveys. 3: Keeping Tabs on Your Customer Journey.

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Customer Journeys How To Touchpoint Infographics 529

GetFeedback

JANUARY 21, 2019

Customer surveys. If done right, surveys can bridge the gap between what content you already provide and what content your customers are looking for. A word about customer survey fatigue. The questions you ask on your customer survey are the key to getting to the heart of what you want to know. Infographics.

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Survey Marketing How To Infographics 210

SurveySparrow

MARCH 13, 2023

That’s why you need surveys to see and understand your potential audience’s POV before implementing it to improve your SEO. But first, what are surveys? What Are SEO Surveys? Now the next question is, when should you create a survey? When redesigning your website for SEO and aesthetic purposes.

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Analysis Survey How To User Experience 52

ProProfs Chat

AUGUST 28, 2020

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

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Survey Data Net Promoter Score How To 105

InMoment XI

APRIL 13, 2022

And how are you integrating operational, technical, and financial data with customer survey data? But survey data doesn’t always lead to one answer—or the answer you expect. Check out this infographic! Are you a finance, operations, or retention-focused organization?

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Metrics NPS Infographics Effort Score 260

SurveySparrow

APRIL 1, 2022

By starting with post-webinar survey questions. In this article, we’ll: Go through 30+ post-webinar survey questions to ask after the event (with free template). Understand how post-webinar surveys can benefit your organization. Put up a checklist for an effective post-webinar survey. Craft winning webinars.

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Survey Examples Infographics Feedback 52

ShepHyken

MAY 24, 2019

This week we feature an article by Gaetano DiNardi who discusses how many customer service surveys are not giving you proper data and suggests how to improve them. And when you are asked to stay on the phone to provide answers to a brief survey after a customer interaction, do you ever do it? Tips for building the best survey.

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Survey Customer Service Effort Score Infographics 104

TechSee

NOVEMBER 26, 2019

According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. The post Smart Home Experience should be Simpler – Consumer Survey appeared first on TechSee. After trying numerous times, they finally gave up and returned the systems. Smart home adoption is on the rise.

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Self Service Consumers Survey Contact Center 104

SurveySensum

FEBRUARY 18, 2022

What is survey data analysis? Why should you analyze survey data? Things to keep in mind before launching a survey. How to analyze survey data? Presenting survey data results. Why is presenting the results of survey data analysis so important? Frequently Asked Questions (FAQ) about survey data analysis.

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Survey Data How To Analysis 52

TechSee

MAY 7, 2019

2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. Download the full results of this groundbreaking survey here , and get your hands on a stunning infographic presenting the headline findings here. Back to the store.

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Survey Self Service Video Infographics 107

InMoment XI

NOVEMBER 2, 2021

For example, a major athletic company sought to capitalize on acquisitions by optimizing its surveys to find new types of customers. A top-tier mattress retailer used CX tools to install an exit survey for departing employees, giving them a greater understanding of employee sentiment.

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ROI Customer Retention Infographics eBook 260

2020 Research

FEBRUARY 8, 2024

A recent omnibus survey conducted by Sago delved deep into the minds of respondents from the U.S., This low participation rate could be attributed to the fact that nearly half of Canadians surveyed do not believe in the efficacy of resolutions in motivating behavioral change. Furthermore, the survey indicated that U.K.

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Survey Comparison Study Engagement 59