InMoment XI
NOVEMBER 30, 2023
Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.
InMoment XI
MARCH 27, 2024
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Improved brand perception.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
SEPTEMBER 27, 2023
NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. What’s the Score for Insurance Brands?
InMoment XI
NOVEMBER 28, 2023
Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.
Advertisement
Choosing the right Learning Management System (LMS) is crucial for your business's success. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process. Find your perfect LMS.
InMoment XI
JANUARY 10, 2024
Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020. To streamline this process and minimize errors, leveraging local listing management tools becomes imperative.
InMoment XI
JANUARY 30, 2024
The process of choosing the best customer experience management software can be tricky and extensive, so there are some things you need to keep in mind as to find the perfect CX partner for your business. Benefits of Customer Experience Management Software Delivering consistent, memorable experiences is no longer a luxury, it’s a necessity.
Advertisement
Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Ready to explore 2024’s CX landscape? Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage?
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. It’s no secret, only 13% of salespeople are satisfied with their CRM. The result? Less organization, more confusion, and fewer deals closed.
Advertiser: Vanilla Forums
Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the industry itself is evolving. External Communities Elevate the Customer Experience. Internal Communities Reveal Untapped Potential. Grab your free copy today!
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Advertisement
In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents. How to improve agent performance and manage their expectations.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP. May 16th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Expert insights. Personalized for you.
378 
Let's personalize your content