Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Another example is axing fees if customers downgrade their plans.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Lumoa

SEPTEMBER 8, 2020

Measuring customer loyalty these days is a little more complex. However, as competition in almost every industry has increased dramatically, loyal customers may be more important than ever. Though we often share anecdotal evidence of customer loyalty, having hard numbers to back up those claims are less common.

Loyalty 208

Loyalty Measurement How To NPS 208

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. A program for increasing customer loyalty should feel like a secret club, a reward for being part of your culinary community.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

QuestionPro Audience

JANUARY 3, 2017

However, airlines are losing the opportunity to extend loyalty programs through food and beverage services. This could be an excellent opportunity for airlines and credit card companies to build brand awareness and loyalty through an in-flight food and beverage reward programs.

Airlines 150

Airlines Loyalty Brands Industry 150

Integrity Solutions

APRIL 19, 2024

It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business. According to Gartner , customer experience “drives more than two-thirds of customer loyalty” when compared to brand preference or price consideration.

Sales 99

Sales Loyalty Communication Contact Center 99

Doing CX Right

FEBRUARY 24, 2023

Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans. The post Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty appeared first on Doing CX Right.

Entertainment 59

Entertainment Loyalty Industry Customers 59

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. This is the second year of this study that examines the loyalty of U.S. consumers to 294 companies across 20 industries. Here’s the executive summary: The 2016 Temkin Loyalty Index (TLi) evaluates how loyal 10,000 U.S.

Loyalty 270

Loyalty Report Groups Study 270

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Points and miles are a dominant and popular form of loyalty value. For some brands, issuing your own loyalty currency is certainly desirable.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Blake Morgan

DECEMBER 5, 2023

This shift from traditional CX strategies to a focus on long-term financial well-being is a game-changer in the industry. The post Customer Loyalty in Fintech: Trish Wethman’s Transformational Approach appeared first on Blake Morgan. For regular updates on customer experience, sign up for her weekly newsletter here.

Loyalty 105

Loyalty Chief Customer Officer Financial Innovation 105

GetFeedback

AUGUST 11, 2020

This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.

Financial 221

Financial Feedback Industry Loyalty 221

Experience Matters

DECEMBER 14, 2016

At the bottom of this post we’ve assembled a number of industry-specific charts that you can download and use. While we recommend that companies examine this relationship for their specific company, we’ve done extensive industrywide analyses on the topic. In the report, ROI of Customer Experience, […].

Industry 228

Industry Customer Experience Loyalty ROI 228

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Why is customer experience important in the insurance industry?

Insurance 110

Insurance Industry Customer Experience Self Service 110

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction.

Customer Service Representative 98

Customer Service Representative Industry Customer Service Chatbots 98

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Use of Executive Dashboards in Different Industries: Retail Industries: With the thriving retail business, being on top of the market has become crucial for retailers.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Both the hospitality and CPG industries have their customers at their heart. ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

CSM Magazine

NOVEMBER 10, 2023

When it comes to the world of casinos, loyalty isn’t just a virtue but a strategic game-changer. There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how?

Loyalty Programs 52

Loyalty Programs Loyalty Travel Rewards Programs 52

Experience Matters

NOVEMBER 20, 2017

In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to rate their loyalty with the companies that they had interacted with during the previous 90 days. The analysis examined four areas of loyalty: Likelihood to repurchase, likelihood to recommend, likelihood to forgive, and likelihood to trust.

Loyalty 161

Loyalty Analysis Study Consumers 161

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Experience Matters

OCTOBER 24, 2017

We published a Temkin Group report, Temkin Loyalty Index, 2017. This is the third year of this study that examines the loyalty of 10,000 U.S. consumers to 329 companies across 20 industries. The post Report: Temkin Loyalty Index, 2017 appeared first on Customer Experience Matters®. See sample spreadsheet (.xls))

Loyalty 133

Loyalty Report Groups Study 133

GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. To benchmark yourself, an “excellent score” for the high tech industry is 59, and anything above 70 is considered world-class.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

GetFeedback

DECEMBER 16, 2019

Without that, you’ll struggle to earn their loyalty, deal with a bad reputation, and you’ll eventually lose them. Improve brand loyalty. It makes them feel valued and inspires loyalty to your brand, hence improving retention. Having a great restaurant and serving great food at competitive prices is no longer enough.

Feedback 195

Feedback Industry Social Media Wait Times 195

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

ijgolding

DECEMBER 22, 2014

These pieces of plastic are all to do with loyalty schemes – coffee shops; retailers; hotels – and this is not all of them!!! The lovely Mrs Golding is in desperate need of a new purse this year (I hope you are reading this Santa) due to the excessive bulging being caused by cards from loyalty schemes. Do they really work?

Loyalty 268

Loyalty Hotels Customer Retention Consumers 268

SurveySensum

SEPTEMBER 27, 2023

It’s not just about resolving problems; it’s about creating memorable customer experiences , building customer loyalty, and turning occasional shoppers into lifelong advocates. Now, that we know what is a customer service survey, let’s understand how this survey can be of help in different industries.

Industry 52

Industry Survey Insurance Competitive Advantage 52

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

ShepHyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

Loyalty 62

Loyalty Loyalty Programs Airlines Hotels 62

CSM Magazine

MARCH 28, 2024

Accounting Software As previously mentioned, profit margins remain small in the restaurant industry. Loyalty Programs Many businesses require customers to carry punch cards to receive access to special discounts, free stuff, and other incentives. Supply costs fluctuate, which can make budgeting difficult.

Software 52

Software Industry Loyalty Programs Financial 52

IntouchInsight

APRIL 4, 2024

In the dynamic , competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly self-service kiosks, or intuitive mobile apps, each touchpoint shapes the guest experience, influencing satisfaction and loyalty.

Self Service 186

Self Service Measurement Customer Experience Guest Experience 186

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. A customer who comes back for more.

Loyalty Programs 182

Loyalty Programs Loyalty Brands Retail 182

CSM Magazine

JANUARY 31, 2024

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. This can contribute to more open collaborations, project expansions, and substantial growth, which will positively affect the insurance industry and brand loyalty.

Insurance 59

Insurance Industry Self Service Customer Service 59

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. This is the second year of this study that examines the loyalty of U.S. consumers to 294 companies across 20 industries. Here’s the executive summary: The 2016 Temkin Loyalty Index (TLi) evaluates how loyal 10,000 U.S.

Loyalty 120

Loyalty Report Groups Study 120

CSM Magazine

OCTOBER 4, 2023

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do your customers value the rewards the scheme provides?

Loyalty 59

Loyalty How To Banking Airlines 59

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

PK

AUGUST 18, 2022

SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix Catalyst. The rise of electric vehicles, digital […].

Automotive 52

Automotive Loyalty Video Industry 52

CSM Magazine

OCTOBER 27, 2023

As the industry continues to evolve, players seek platforms that not only offer thrilling games but also prioritize their experience and satisfaction. Establishing a robust customer support system is crucial for building trust and loyalty among players.

Industry 52

Industry Multi-Channel Feedback System 52