Kerry Bodine

DECEMBER 16, 2016

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. I recommend this workshop to anyone trying to improve processes with customer impact.” — Robert Quinn, American Water.

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Customer Journeys Exercises Tips Course 120

Michel Falcon Experience

MARCH 26, 2019

Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. Introduce them to customer personality types and how to manage behaviors, plus much, much more. ” – Dr. Steve Mascarin, Founder of Taunton Village Dental .

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Customer Journeys How To Touchpoint Loyalty 68

dscout People Nerds

APRIL 16, 2020

Here’s how you can make your next workshop as painless as possible. . Trouble communicating, distractions, and dropped calls.

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Tips Engagement How To Communication 111

SAP Customer Experience

SEPTEMBER 15, 2022

Virtual October 25-26, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘How to achieve Sustainability and Operational Excellence for your Intelligent Enterprise’ taking place virtually on October 25-26, 2022. Please find the current agenda for the workshop here.

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Innovation How To Marketing Customer Experience 65

SAP Customer Experience

SEPTEMBER 27, 2021

Virtual October 26-28 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “How to achieve operational excellence of your Intelligent Enterprise” taking place virtually on October 26-28, 2021. Please find the current agenda for the workshop here. Tune in for the.

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SAP Customer Experience

FEBRUARY 10, 2022

Virtual February 8-9, 2022 Agenda Slides & Recording (Day 1, Day 2) Dear Valued Customer, On February 8-9, we delivered a virtual SAP MaxAttention Innovation Workshop focusing on “How to create Digital Workplace Experience for the New World of Work” while sharing the latest details and experiences and providing our.

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Innovation How To Customer Experience Customers 75

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . This workshop is divided into three parts. Define the Objective .

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Customer Journeys Exercises Touchpoint Metrics 59

Centercode

JANUARY 21, 2020

The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. Get proven strategies and templates for bringing super testers into your Customer Validation projects by downloading our free Recruitment Kit. Download the Free Recruitment Kit.

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Engagement How To Feedback eBook 72

Lumoa

MAY 5, 2022

The first step is to understand the current situation and how strategic work with CX can provide future ROI. How to develop and implement a Customer Experience strategy? It would help if you were prepared for change and were willing to invest time and money in creating unique customer experiences.

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Strategy Customer Experience How To Analysis 277

SAP Customer Experience

JANUARY 10, 2022

Virtual February 8-9, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “How to create Digital Workplace Experience for the New World of Work” taking place virtually on February 8-9, 2022. Please find the current agenda for the workshop here.

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SAP Customer Experience

NOVEMBER 9, 2021

Virtual December 1-2 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “How to create Digital Workplace Experience for the New World of Work” taking place virtually on December 1-2, 2021. Please find the current agenda for the workshop here.

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Innovation How To Customer Experience Customers 63

SAP Customer Experience

AUGUST 11, 2023

Virtual September 21, 2023 Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Selective Data Transformation for SAP Extended Warehouse Management’ taking place virtually on September 21, 2023. How to transform SAP Extended Warehouse Management (SAP.

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Kerry Bodine

JUNE 23, 2015

Part 1 of this series focused on common journey map components and how to use maps to prioritize customer experience initiatives. Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Just give us a jingle.).

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Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. Joey Coleman and Dan Gigniss from the Convince and Convert team offer inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. On-site CX Workshops. Weekly or monthly training calls.

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Comm100

JUNE 27, 2023

By offering a range of support options, such as group therapy, workshops, online resources, and self-help tools, counseling teams can meet the diverse needs of students and reduce the burden on individual counselors. The post College Counseling 101 – How to Handle Caseload Overload appeared first on Comm100.

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Up Your Service

APRIL 22, 2018

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Certification Program is a proven means to establish this capability inside your organization. Download UP!

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Guidelines How To Culture 40

ShepHyken

AUGUST 5, 2020

This is similar to an exercise that we do in our customer service workshops. We add one extra question: “How often does this happen?” We list them all, vote on the top three, and then have a team discussion on how to eliminate or mitigate these problems and complaints. When someone says, “It happens all the time,” I ask, “Why?”

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BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Host seminars and workshops 18. Become active partners in community activities FAQs about how to promote your business locally Conclusion on how to promote your business locally 1.

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Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. In the past few years, more centers are thinking creatively about how to meet the demand.

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SAP Customer Experience

JUNE 6, 2022

Virtual June 21, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘How to Accelerate Transformation and Business Process Performance with SAP Signavio Process Transformation Suite’ taking place on June 21, 2022. Please find the current agenda here. In today’s.

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Innovation How To Customers Customer Experience 81

Up Your Service

APRIL 22, 2018

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Certification Program is a proven means to establish this capability inside your organization. Download UP!

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Guidelines How To Culture 40

Centercode

MAY 20, 2020

Download the worksheet or keep reading to learn how to apply these metrics and monitor your progress so you have the skills to establish your own baselines, identify opportunities for improvement now, and set realistic goals for the future. The post Engagement Workshop: Tracking Your Progress with Metrics appeared first on Centercode.

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Clarivate

APRIL 6, 2022

Learning how to write a constructive peer review is an essential step in helping to safeguard the quality and integrity of published literature. How to write a peer review. There are plenty of peer review templates, resources and experts out there to help you, including: Peer review training courses and in-person workshops.

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Centercode

FEBRUARY 27, 2020

It’s crucial for developing your testing culture, setting confidentiality expectations , educating your testers on how to participate in your test, directing them to the product areas where you need feedback, and much more. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode.

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CloudCherry

SEPTEMBER 23, 2019

Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The post Roadblocks on How to Fix Customer Retention appeared first on CloudCherry. Request a demo.

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Customer Retention Customer Journeys How To Analysis 150

Heart of the Customer

DECEMBER 20, 2019

To prepare for our upcoming Customer Journey Mapping Workshop in February in the Dallas/Fort worth area, I spoke to past workshop participants and now certified journey mappers to reflect on their most important learnings, now that they are six months in.

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Customer Journeys How To Tools Resources 78

Optimove

DECEMBER 5, 2019

In late October 2019, a couple hundred such marketers gathered under one roof to exchange ideas of how to overcome these challenges and keep growing. During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop.

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CRM Case Study Loyalty Marketing 52

delighted

OCTOBER 17, 2023

Haven’t surveyed your employees before or feel unsure about how to ask the right questions? The importance of employee surveys Common types of employee surveys How to create an employee survey Following up on employee survey feedback Additional resources for employee surveys What is an employee survey? Not sure where to start?

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Centercode

APRIL 29, 2020

Securing high-quality feedback from your project is like taking a roadtrip — with the right travel companions, a thorough plan, and a map of how to get where you’re going, you have all the building blocks for success. Well-informed and excited testers who understand how to provide valuable feedback. Engagement Payoff.

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Engagement Travel Customer Journeys Feedback 64

Kerry Bodine

JANUARY 10, 2020

Because her marketing team hadn’t been involved with the development process, they didn’t understand the maps — or how to use them. Or, if you’re holding a customer workshop, train your employees to act as small-group facilitators so they can lead conversations with customers themselves. The result? Please share your thoughts below!

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Customer Journeys Sports How To Groups 177

ShepHyken

JULY 15, 2022

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 7: You plan a trip to visit the client in person for a two-day workshop to ensure success and implementation. You see what other freebies you can share to add additional value.

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NobelBiz

FEBRUARY 15, 2023

This workshop brings together at the same table the management of the contact center and the ordering client. Even though the purpose of these calibration workshops for the various assessors is to match the level of criteria between the customer and the service provider, they provide a number of benefits.

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Kerry Bodine

JANUARY 10, 2020

Because her marketing team hadn’t been involved with the development process, they didn’t understand the maps — or how to use them. Or, if you’re holding a customer workshop, train your employees to act as small-group facilitators so they can lead conversations with customers themselves. The result? Please share your thoughts below!

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Customer Journeys Sports How To Groups 156

Kerry Bodine

JANUARY 10, 2020

Because her marketing team hadn’t been involved with the development process, they didn’t understand the maps — or how to use them. Or, if you’re holding a customer workshop, train your employees to act as small-group facilitators so they can lead conversations with customers themselves. The result? Please share your thoughts below!

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Customer Journeys Sports How To Groups 156

Comm100

DECEMBER 19, 2017

Conducting internal workshops. It is also imperative that you start instilling a customer-focused attitude among employees through workshops and training, as well as ensuring your own stated values and behavior role-model what you want to achieve. Identifying gaps in the customer experience. Mapping the customer journey. Download Now.

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Centercode

JANUARY 20, 2020

What makes an ideal tester? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. But there’s another factor that goes beyond looking the part on paper. That X-factor? It’s enthusiasm!

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Heart of the Customer

DECEMBER 10, 2014

The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. The post Photos from Journey Mapping Workshop appeared first on Heart of the Customer. Just check out the proud groups with their Customer-Centric Change Charters!

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